Salary: $25 - $30

Box Office Supervisor / Specialist

AdmitONE

Vancouver/Surrey, BC

AdmitONE is a fast growing ticketing company that has become an industry specialized in hospitality, events, and live entertainment. As we continue to grow, we are looking to add a dynamic Box Office Supervisor / Specialist to our team.

The Box Office Supervisor / Specialist will supervise and provide on site support to AdmitONE clients in execution of events from a Box Office perspective as well as office support for online Customer Service.

Responsibilities:

• Schedule, hire and supervise staff at a temporary Box Office in Surrey, BC from Nov 21 - Dec 23, 2024 (40 hours/week). This will include but not be limited to selling tickets, running reports and scanning tickets for timed entry.
• Help launch/support new ticketing clients for their first event with support from the Regional Director of Sales West all year round.
• Provide support and assistance to the Managers in all areas of Box Office and ticketing operations including ticket processing using AdmitONE
• Work and help supervise in various venues for in-person ticket sales and answering guest questions via email and in person about AdmitONE, their clients and their events in the greater Vancouver Area.
• Communicate with FOH supervisor and production manager pre-show to ensure all event information is received and understood
• Run show reports and effectively explain audits to promoters and venues as needed
• Maintain a Customer Service Help email Inbox for online customers of AdmitONE 1 to 1.5 days per week.
• Maintain a positive and proactive approach to ticketing activities at the Box Office with a strong commitment to superior customer service
• Other duties as required

Knowledge, Skills, Abilities:

• Our shows and events take place in the evenings, during weekends and on holidays. As a result, flexibility to work these shifts is required
• Some experience in supervising staff is required.
• This role will be mostly at various venues across with GVA with the exception of the Nov 21 - Dec 23rd event in Surrey. The ability to be onsite at each venue location will be required with access to the administrative offices at Nelson Square when needed.
• Excellent written and verbal communication skills
• Accuracy and strong attention to detail
• Ability to maintain strong relationships with those both inside and outside the business
• Innovative, creative and critical thinking
• Problem solving and analytical abilities
• Project management, multi-tasking, and time management
• Ability to work well with a team or individually
• Access to a vehicle would be considered a strong asset.

What's In It For You?

• Participation in the MRG Travel Ambassador Program.
• A fun and casual environment. You will be joining a close-knit, innovative team of creative and energetic go-getters.
• Employee Discounts to our concerts/shows, at our hospitality venues.
• A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected.
• Career development opportunities with a company that encourages individuals to learn and grow.

The MRG Group is committed to a diverse and inclusive workplace . We are an equal opportunity employer and do not discriminate based on any of the protected grounds mentioned under Human Rights Code such as race, national origin, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status. We encourage you to contact us at [email protected] if you require any accommodation in the recruitment process.

Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.

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