Location: 8800 Glenlyon Pkwy Burnaby, British Columbia
Career Level: Management Level 1 (M1)
Who are we?
Svante is a rapidly growing clean energy technology company making commercial-scale carbon capture and removal a reality and enabling global industries to play offense in the fight against climate change that will accelerate the global transition to a lower-carbon economy.
The growing success of our company is owed to our commitment to our people, our emphasis on our values, and our innovative technology. Passion is put into what we do every day.
Purpose of the Role
As the Lead, Service Desk, you'll provide collaborative and trust-based leadership to a team of brilliant IT staff that supply Tier 1 and Tier 2 technical support to internal and external customers. You will be the subject matter expert, and will manage service portal deployments and support the development of IT and Cyber Security processes and procedures at Svante.
Required Skills and Qualifications
- You have a minimum of 5 years of experience in IT Tier 1 and Tier 2 support, combined with a minimum of 3 years of experience leading a small service desk team and managing staff.
- You are certified in a relevant field such as ITIL, CompTIA A+, CompTIA Network+.
- You have hands-on experience with configuring and supporting Windows desktop OS, Office 365 installation, Active Directory user management, and other relevant technologies for end users.
- You have excellent customer service, verbal, and written communication skills.
- You are a quick learner with a strong ability to troubleshoot and have collaborative problem resolution skills.
What Success looks like in this role
- You will manage, report on, and improve performance of Digital Business service desk function.
- You'll provide people and technical leadership to service desk team for day-to-day operations.
- You'll oversee Digital Business Service Desk processes, including users' access (non-privileged) management, onboarding and offboarding, the procurement for approved end user hardware, and software & asset management.
- You will drive efficiency and Lean IT concept by developing and implementing process automation and integration to reduce manual and repetitive tasks.
- You'll support the development of IT and Cyber Security processes and procedures.
Equal Employment Opportunity Statement
Svante is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. All Svante employees share in the responsibility for assuring that, by our personal actions, the policies are effective. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
Pay Equity Statement
Svante believes in pay equity, fairness and transparency, and so we include a salary range within the job posting. Our salary ranges are determined by role, level, and location.
The actual salary offered to the final candidate is based on the salary range shown, and will vary depending on the candidate's relative experience, qualifications, and anticipated level of performance. We assess all candidates individually and strive to offer competitive and equitable compensation packages.
Base pay is one part of the Total Rewards that recognize employees for their performance and contributions. In addition to Base Pay, Svante provides comprehensive benefits to employees such as Restricted Share Units, Extended Health and Dental Plan, Retirement Saving Plan, free access to a Fitness Centre and more!
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