Job Title – Sales Account Manager III

Department – Sales

Reports to – Regional Sales Manager

Job Summary

The Sales Account Manager is primarily responsible for maintaining contacts and establishing new key contacts among assigned and potential clients, keeping well informed of development plans of existing clients, with a strong understanding of contract terms and provisions. They will work closely with the Sales and Business Development (BD) teams in acquiring new and prospective clients and following up from the BD teams in regards to hand over of account. They will be required to identify market opportunities, and work with the Technical team to grow profitability revenue for the company. They will actively contribute to the technology development and deployment, through interaction with Engineering, Sales and clients. The successful candidate should demonstrate the following qualities; accountability, adaptability, resilience, initiative and courage.

Key Areas of Responsibility

• Maintain and develop existing and new clients through appropriate proposals and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction
• Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate development of profitable business & sustainable relationships
• Increase sales volume through direct sales efforts, such as cold calling on key clients, preparing quotes and proposals and with follow-ups
• Proven track record for negotiating large contract MSA's
• Proven track record for top of funnel work for the purpose of developing an RFQ proposal with clients
• Ability to bring new business ideas to the Sales and Technical team
• Proven ability to execute full sales cycle from initial contact through to close of the sale
• Demonstrate competency of documented follow-up, externally to clients, and internally to management
• Ability to develop a concession summary and negotiate the summary with the client
• Address client inquiries and quoting prices in a prompt and accurate manner
• Demonstrate the ability to pivot and negotiate with clients for a win-win outcome
• Proven track record of negotiating and resolving accounts receivable situations whereby the customer experience is favourable
• Demonstrated track record of being able to manage large accounts and involvement in all segments of the business (drilling, completions, procurement, geology, engineering, and senior management)
• Regularly contributing buying concepts to the Sales team
• Maximize use of technology and communication to effectively track key sales and account information
• Assist in product pricing and logistics with sales and operations management teams
• Develop and maintain how sales targets will be met on a quarterly basis
• Lead development of account plans and opportunity pursuit plans with sales and technical teams
• Communicate with leadership team regarding sales, business development, pricing, technology solutions, new business relations customer competitor technology
• Keep Sales team aware of key account status through scheduled, detailed reports
• Demonstrate the ability and initiative to coach and mentor junior positions within the team
• Strong track record of maintaining ‘Business in Order'; expenses completed in a timely manner, regular follow-ups are completed, and internal documentation is complete for the purpose of Sales call planning
• Demonstrate the ability to challenge strategic thinking initiatives
• Plan/carry out/support marketing activities to agreed budgets and timescales, integrate sales efforts with other organized marketing activities (product launches, promotions, advertising and exhibitions)
• Support and uphold HS&E policies and procedures of NCS and the customer
• Align individual goals with NCS's corporate goals, while adhering to the NCS Promise
• Participate in Personal Development for Success (PDS)
• Other duties, relevant to the position, shall be assigned as required

Knowledge, Skills & Abilities

• Technical Degree or Diploma; preferred
• 10+ years of comprehensive oilfield experience; preferred, or demonstrate a sound understanding of oilfield technical knowledge
• 7+ years of Sales, Business or Account Management experience; required
• Industry related experience; preferably in coiled tubing, fracturing or downhole tool operations
• Proficient with Microsoft Office Suites
• In-depth understanding of sales principles and customer service practices
• Ability to work in a dynamic and fast paced environment, willing to think on their own, with excellent attention to detail and ability to handle multiple tasks
• Professional, with strong organizational skills, who is proactive, works well with other teams, exhibits effective communication, shows initiative and enthusiasm
• High energy, with extensive related market knowledge
• Strong interpersonal and communication amongst clients and management
• Excellent prospecting, presentation and closing skills
• Comfortable with large groups of people, and speaking in public
• High level of efficiency & work ethic
• Ability to handle stressful situations

Additional Information

• Status: Overtime Exempt
• Employment Classification: Full-time, Regular
• Work Schedule: 5 days on, 2 days off Monday to Friday 8:00am – 5:00pm, on call 24/7 for support
• Special Equipment: Cellphone and Laptop
• Travel: 10% field (client visits), domestic and international travel will be required
• Bonus: Eligible
• Sales Commissions Eligibility: Gradient range (0.5 – 1.0)
• Criminal background check required for all positions
• Safety sensitive positions will require additional pre-employment testing