Responsibilities:

• Manage a team of Customer Service Representatives that will service sales and customer inquiries with quotes, required project information, pre-print capabilities, preproduction technical support and deliveries.
• Manage the Graphics and Plate team for the deliverables that meet technical expectations and customer lead-times/ OTIF.
• Evaluate and manage Prepress Production resources to enhance high productivity and to maintain the desired level of Customer Service
• Supervise and track projects to ensure that all materials ordered and produced meet the requirements of production.
• Report on KPI's for Customer Service, Prepress and plate performance.
• Manage plate production and staff using KPI's to deliver plates on time.
• Manage storage of plates and ensure stored plates are complete and ready to mount.
• Manage Graphics workload to determine when outsourcing is required.
• Manage Graphics and Plate outsourcing.
• Manage roll deliveries ensuring good communication and a positive customer experience always.
• Communicate with Production the project set up with regards to printability and production efficiency.
• Manage customer press approvals.
• Assist sales for customer responses relating to quality.
• Conduct yearly reviews with reports.
• Use Web center to manage graphics projects

Standard Operating Procedures:

• Understand the processes that are required for Customer Service and Graphic/Plate SOP's.
• Follow SOP's and update as required.
• Articulate the purpose and objectives of the SOP's to all reports..
• Create a detailed, step-by-step document that outlines the specific actions, procedures, and guidelines for the Customer Service and Graphics process.
• Perform other tasks or jobs as assigned.

Qualifications:

• 5 years Pre-print or Flexographic experience.
• Business or technical degree or diploma.
• An entrepreneurial spirit with a strong desire to succeed while getting real satisfaction from helping others reach their goals.
• Experience in Manufacturing
• A positive attitude, enthusiasm, confidence and strong presentation & people skills