Note: Hybrid - Candidate must be able to work 3 days onsite and 2 days remote.

MUST HAVES

• Lead the implementation of People and Change Management and Communications Plans, rewards and recognition, coaching and provide implementation advice to senior leadership across the OPS
• Advanced knowledge of organizational change management practices and the ability to coordinate implementation processes within the OPS-wide environment.
• Expert in stakeholder communication and mediation skills.
• Provide leadership, coaching and advisory/guidance to the OCM team
• Strong oral and written communication skills to prepare reports, presentations, learning programs/materials, briefing notes and recommendations to senior management

Description

Responsibilities:

• Project Management: Oversee large-scale, complex, high-profile, and high-risk OPS I&IT initiatives. Ensure project deliverables meet clients' business requirements within defined timeframes, scope, and budget, focusing on cost-effectiveness, efficiency, and compliance with OPS project management methodologies and frameworks.
• Organizational Development: Lead strategy development, business planning, and Ministry funding requests. Gather and develop requirements to create and maintain detailed project schedules and integrated plans.
• Financial Oversight: Monitor and forecast project costs, providing regular reporting to ensure financial targets are met. Develop and manage complex project budgets across multiple funding channels and cross-ministry dependencies, ensuring high levels of fiscal control and accountability.
• Team Leadership: Source, select, and onboard team members across various disciplines. Clarify roles and responsibilities, set performance expectations, and resolve interpersonal conflicts. Ensure knowledge sharing among team members regarding project objectives and deliverables.
• Risk Management: Proactively identify potential risks and issues, developing mitigating strategies. Articulate and prioritize risks at senior executive levels and recommend actionable mitigation strategies.
• Stakeholder Engagement: Establish and participate in steering committees and stakeholder forums. Provide comprehensive project, program, and portfolio reporting to senior executives and multi-stakeholders.
• Change Management: Utilize effective strategies to overcome resistance to change and leverage support during all project stages-concept, definition, planning, implementation, and close-out. Promote OPS I&IT standards and best practices to ensure quality control and effective resource management.

Desirable Skills:

• Project Management Knowledge: Familiarity with the Project Management Institute's Project Management Body of Knowledge.
• Information Management Expertise: Understanding of information management principles, concepts, policies, and practices.
• Accessibility Awareness: Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations.
• Technology Acquisition: Ability to make informed recommendations regarding the acquisition of software, hardware, and technology resources.
• Problem Solving: Experience in managing and coordinating project monitoring, anticipating issues, troubleshooting, and enhancing project effectiveness.
• Conflict Resolution: Skilled in identifying conflicts between project and functional areas and developing effective responses.
• Client Relationship Management: Ability to manage client expectations, provide updates as needed, and identify potential conflicts between project and functional areas.

Experience and Skill Set Requirements

Responsibilities:

• Manage Organizational Change Management in a leadership role for the Project.
• Lead a team of Change Management consultants on a large scale, complex, high profile and high risk project for OPS I&IT initiative.
• Ensures project deliverables meet clients' business requirements on time, scope and budget, with a focus on cost-effectiveness, efficiencies and compliance with OPS project management methodologies and frameworks.

General Skills:

• Leads organizational change management strategy development and planning.
• Ability to promote change management best practices and adherence to standard methodologies
• Demonstrated experience directing project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards
• Extensive experience coordinating and monitoring project processes, and developing/communicating and training guidelines and procedures
• Resolves resourcing and inter-personal conflicts, negotiates changes to resourcing, ensures knowledge is shared among team members such as project objectives and deliverables are met.
• Proactively identifies potential risk events and issues before they occur so that proper mitigating strategies can be developed.
• Articulates and prioritizes issues and risks at senior executive levels and recommends mitigation strategies for decision makers.
• Establishes and participates in steering committee and stakeholder forums
• Provides, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels.
• Uses appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects concept, definition, planning, implementation and close-out.

Desirable Skills:

• Knowledge and understanding of Organizational Change Management
• Knowledge and understanding of Project Management
• Knowledge and understanding of communication, training and stakeholder management principles, concepts, policies and practices
• Ability to identify conflict between project and functional areas and develops responses to successfully address conflict
• Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas

Evaluation Criteria

Change Management Skills: (30%)

• Advanced knowledge of organizational change management practices and the ability to coordinate implementation processes within the OPS-wide environment.
• Lead the implementation of People and Change Management and Communications Plans, rewards and recognition, coaching and provide implementation advice to senior leadership across the OPS.
• Have the ability to act as a change agent for a large-scale multi-year initiative by researching data and conducting change management analysis.
• Expert in stakeholder communication and mediation skills.
• Strong organizational skills to manage a high volume of communications and stakeholder engagement sessions.
• Knowledge of financial management framework and planning, budgeting and forecasting within large organizations is an asset.

Leadership skills: (30%)

• Provide leadership, coaching and advisory/guidance to the OCM team
• Have demonstrated knowledge of project and organizational change management methodology and practices to assist with project planning components
• Ability to analyse a range of information impacting the successful implementation of large-scale initiative by reviewing and commenting on corporate policies to ensure that the needs of OPS are addressed.

Interpersonal, Influencing and Communications Skills: (20%)

• Strong interpersonal and relationship management skills to establish working relationships, influence and support promotion of the project.
• Strong oral and written communication skills to prepare reports, presentations, learning programs/materials, briefing notes and recommendations to senior management.
• Strong presentation and persuasion skills to explain and help promote initiatives to various stakeholders.
• Have consultation and mediation skills to consult with managers across the OPS on various types of I&IT portfolios, programs and projects; to gain support for program initiatives; and to provide guidance/advice in relation to business transformation, change management and communication.
• Strong computer skills / MS office and collaboration tools.

Analyzing/Problem-Solving Skills: (15%)

• Have the ability to support the development of branch policy/program options, recommendations and solutions that encompass a range of considerations.
• Have the ability to support and coordinate the quantitative and qualitative research and analysis of Ministries' needs and to support the development of programs, policies, training, processes, tools and standards.
• Have the ability to support /conduct research, analysis and assessment of program issues and impacts.
• Able to conduct risk assessments and provide effective advice and guidance to branch senior management to resolve issues.
• Have the ability to review results of performance monitoring, support the analysis and assessment of the effectiveness

Technical Skills: (5%)

• Knowledge of organizational change management principles.
• Knowledge of communication, training and stakeholder management approach and strategies.
• Knowledge of I&IT business concepts, principles and emerging trends in the I&IT business environment affecting IT client business needs across the OPS.
• knowledge of program/policy theory, principles, business practices, methods and tools to provide project leadership for the design and development of program solutions.
• knowledge of I&IT portfolio, program and project methodologies and related frameworks, processes, practices, techniques and tools to plan and coordinate OPS-wide business transformation initiatives dealing with I&IT portfolio, program and project delivery.