Company Description

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.

This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.

Job Description

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Hourly pay rate of $20.65 - $23.60

What you will be doing:

• Acknowledges guests and visitors and greets incoming and outgoing guests by name
• Escorts the guest and identifies the safety and security features of the hotel, while ensuring that each guest
• is treated with the highest level of guest service and professionalism
• Transports luggage to guest room, hangs garment bag and places luggage on luggage stand or in appropriate area as directed by guest
• Explains the features and functions of the room to guest, ensuring that all equipment is functioning properly
• Tags and marks luggage for business, leisure, and tour guests. Records and stores luggage and deliveries efficiently and accurately
• Responds quickly to guest complaints or requests for information, reservations and confirmations in an accurate and pleasant manner, and ensures appropriate action is taken
• Assists with the security of the hotel through participation in the Emergency response team in the event of a fire alarm or other crisis
• Ensures that only registered guests and patrons use the Reception Lobby
• Answers internal and external telephone calls with the highest level of professionalism and service
• Other duties as assigned

Qualifications

Your experience and skills include:

• A minimum of one (1) year of recent experience (in the last 5 years) as a Porter or Doorperson, or in a position demanding a luxury standard of constant guest/customer service. Individuals pursuing or having completed a post-secondary education in Hospitality require a minimum of four (4) months' of such recent experience.
• A valid BC Class 5 drivers' license (must provide a drivers' abstract reflecting a history of responsible driving)
• Comprehensive and current knowledge of local attractions, events, restaurants and transportation information
• Impeccable grooming and presentation
• Demonstrated ability to work well independently with minimal supervision and as a team-player with proven success in relationship building
• Ability to provide excellent service and exceed expectations
• Proven ability to solve problems and make decisions in a personable manner
• Proficient in English language, both verbal and written
• Must be able to handle a multitude of tasks in an busy, dynamic environment while remaining calm
• Must be available to work flexible hours including overnight shifts
• Must be comfortable wearing a Bluetooth ear piece
• Excellent knowledge of surrounding area is an asset
• Working outdoors in all weather conditions, including heat, cold, rain and snow

Additional Information

Physical Aspects of Position (include but are not limited to): Constant standing and walking, Frequent bending and kneeling, Frequent carrying and lifting

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS