The Service Supervisor reports to the VP, Service. They are responsible for the successful daily operations of the service department. This position oversees and manages a team of Lead Hands and Service Mechanics.

Things you will do:

• Respond to customer inquiries and concerns as required representing Magnum professionally and respectfully.
• Work closely with the service leadership team on customer and staffing concerns.
  • Performance management
  • Scheduling
  • Training & instruction
  • Technical support, etc.
• Prioritize & organize workload in shop to meet and exceed customer expectations
• Responsible for the overall organization of the shop on a daily basis which includes but is not limited to:
  • Scheduling of service jobs
  • Movement of equipment
  • Assignment of work to staff
  • Clean-up and organization of tools and equipment
• Provide service writing & parts ordering/issuing support as required
• Perform administrative duties including but not limited to:
  • Employee time off requests
  • Payroll & labour adjustments
  • Shift summaries / communication log which includes shift notes, customer updates, parts order status etc.
  • Safety reporting
• Provide first aid coverage as required (after successful completion of level 2 certification)
• Oversee maintenance functions and ensure that equipment malfunctions / deficiencies are reported in a timely fashion
• Focus on safety as the main priority and ensure employees are operating in accordance with standards
• Engage in continuous improvement initiatives across the shop to improve efficiencies, throughput and quality of workmanship
• Perform all other duties as assigned

What you have:

1. Completion of HD/CT Program through accredited educational institute OR:
2. 5-10 years' experience in a Service shop / Trucking industry
3. Technical knowledge and understanding of heavy equipment & service repairs
4. Experience leading teams
5. Proficient use of Microsoft office suite applications
6. Knowledge and understanding ERP systems (Visual preferred)

Who are you?

• You are a team player who shares in our core values
• You put safety first for yourself and your team always
• You show up each day with a positive attitude & outlook and lead by example in all that you do
• You are mechanically inclined and are committed to providing mentorship and guidance to your staff members
• You are professional and relatable with our customers, you work well with others and you have the ability to gain respect and trust from all of those you interact with
• You are organized and stay on track to get the job done right and on time
• You can communicate and write in the English language
• You are able to lift up to 50lbs & perform the physical requirements of the role

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