Overview: We are seeking an experienced Business Analyst to join our team. The ideal candidate will have a strong background in analyzing and optimizing voice network solutions, particularly in the toll-free space. You will work closely with the Services Architect and Technical Team Lead to ensure the successful design, testing, and implementation of solutions.

Key Responsibilities:

• Collaborate with the Services Architect and Technical Team Lead to contribute to the overall design of solutions. Participate in design reviews and code reviews as needed.
• Work with cross-functional teams to test changes and additions related to the overall design, ensuring alignment with project goals.
• Troubleshoot and resolve issues that arise during the design and implementation phases.
• Utilize knowledge of the ConceptWave Toll Free SMS application for provisioning to support solution development.
• Apply a high-level understanding of the SOMOS 800 database and basic transaction types in your analyses and testing activities.
• Develop, execute, and document detailed test plans and test cases, ensuring comprehensive coverage and accurate results.
• Record and analyze results from detailed test cases to validate solution performance and identify areas for improvement.
• Demonstrate a detailed understanding of the Agnity Communication Application CAS platform and its role in the broader network architecture.
• Leverage strong knowledge of voice networks and the positioning of the Toll Free solution within the network to inform your analyses and recommendations.
• Use Microsoft Office Suite to create and manage testing reports, Method of Procedure (MOPs), test cases, and specification documents.

Requirements

Qualifications:

• Proven experience as a Business Analyst, particularly in the telecom or voice network industry.
• In-depth knowledge of the ConceptWave Toll Free SMS application for provisioning.
• High-level understanding of SOMOS 800 database and basic transaction types.
• Proficiency in building and executing detailed test plans and test cases.
• Detailed understanding of the Agnity Communication Application CAS platform.
• Strong knowledge of voice networks and the role of Toll Free solutions.
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint, for documentation and reporting.

Additional Skills:

• Excellent problem-solving skills and the ability to troubleshoot and resolve issues effectively.
• Strong communication skills, with the ability to work collaboratively with technical teams and stakeholders.
• Detail-oriented with a focus on accuracy and thoroughness in testing and documentation.

Benefits

• Work hours are Monday - Friday, normal 37.5 hours weeks working onsite up to 5 days a week
• Location: Ottawa, ON
• Type of job: Temporary Contractor
• Date candidate required: Immediate
• Length of Contract: 12 months with the possibility of extension