Job Description

YuJa is looking for talented individuals to work within our Toronto office and play a full-time role on our team. Our team is passionate, excited about growth opportunities and very creative. We are looking for people who are like-minded in vision but also can contribute to the diverse thinking our team requires.

About Us

YuJa is a leader in cloud platforms and applications for regulated sector clients including higher-ed, K12, healthcare, and government. We enable enterprises to create engaging digital media experiences. We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley, California and Canadian offices in Toronto.

About the Role

• Create documentation for new features and releases using Zendesk, ensuring that all information is accurate, comprehensive, and user-friendly.
• Update and revise old guides to reflect the latest features and improvements, ensuring consistency in style and accuracy.
• Develop admin alerts to institutions, keeping them informed about new features and updates in each release.
• Collaborate with UX designers to assist with text mockups and designs, ensuring clarity and user-friendliness.
• Work closely with engineers to ensure product tickets contain meaningful and clear information.
• Communicate with clients about their feature requests or bug fixes through personalized customer notifications.
• Preferred: Have a basic understanding of UX Writing to ensure that all user-facing content enhances the user experience and aligns with design principles.

About You

• 1-2 years of relevant work experience as a Technical Writer.
• Experience working with strict deadlines for new releases and managing documentation for multiple products in a fast-paced environment.
• Strong ability to understand and maintain the company's tone and voice across all written materials.
• Must have a strong oral and exceptional written command of the English language, including grammar, spelling, and sentence composition.
• Demonstrated ability to quickly understand and apply technical concepts to create clear and concise documentation.
• Ability to accept and deal constructively with feedback, making revisions as necessary while maintaining high standards of quality.
• Ability to prioritize and manage time on multiple simultaneous projects and work independently.
• Working knowledge of Zendesk is required.
• Knowledge of Confluence and WordPress would be an asset.
• A degree in English Language, Technical Writing, Communications, or a related field would be an asset.

Why you'll love working here

• Competitive Base Salary
• Comprehensive health, vision and dental benefits which are 100% employer-paid
• Flexible work hours to help create an ideal work/life balance
• Paid sick days
• Company provided snacks and drinks
• Employee recognition activities and rewards such as gift cards, employee of the week, etc.
• Continuous learning opportunities to promote personal and professional growth
• On-the-job experience with senior-level business leaders
• YuJa is recognized by Forbes multiple times as one of the best start-up employers in Canada.

How to Apply

You may apply directly online via this site by submitting your resume. Please provide writing samples (required).

YuJa is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type

Full-time