Note: Please share Portfolio/Links of the candidate's Technical Writing Skills.

Note: Hybrid- 3 days Onsite per week

Must Haves:

• Experience in the creation of technical documentation, system policies and guidelines (related to System Access Control and IT Standard Operations Procedures), including procedures at the specified experience level
• Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices
• Experience in the research and gathering of related policies and practices that could be used to develop the required guidelines for this project
• Knowledge and experience in developing on-line documentation
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards and in ensuring any or all guidelines developed will be accessible

Description

• Responsibilities Creates professional technical project and user documentation, including systems and operational procedures. General Skills Experience in the creation of technical project and user documentation, including procedures at the specified experience level Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices Knowledge and experience in developing on-line documentation Knowledge and experience with at least one platform Knowledge and experience with communications protocols Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation Excellent verbal and written communication skills; presentation skills; and interpersonal skills Ability to communicate with cross functional teams (development, business, testers) and a wide range of audiences Ability to create a quick start guide covering the main steps a user will follow Ability to create a detailed configuration/administrative guide to users covering all details required Experience and ability to create a glossary or list of terms and definitions Experience with office automation suites, presentation tools, and at least one authoring package A team player with a track record for meeting deadlines Proficiency in English Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Skilled at using standard technical writing tools such as Microsoft Office and/or Adobe Technical Communication Suite Desirable Skills Knowledge, understanding and experience in publishing content on websites Proficiency in French Strong interviewing and listening skills to capture necessary information Ability to learn and work with new graphic tools as required Ability to validate technical documentation and confirm documentation aligns with product functionality Ability to create feedback forms/tools to gather information from users Experienced in creating content and graphics that effectively communicate conceptual, procedural, and reference information for end-user administration, installation and configuration guides and online help

Experience and Skill Set Requirements

• Experience in the creation of technical documentation, system policies and guidelines (related to System Access Control and IT Standard Operations Procedures), including procedures at the specified experience level
• Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices
• Experience in the research and gathering of related policies and practices that could be used to develop the required guidelines for this project
• Knowledge and experience in developing on-line documentation
• Knowledge and experience with communications protocols
• Knowledge and experience with tools for the creation, distribution and maintenance of the required user documentation and guidelines
• Excellent verbal and written communication skills; presentation skills; and interpersonal skills
• Ability to communicate with cross functional teams and a wide range of audiences
• Ability to create a quick start guide covering the main steps that users will follow
• Ability to create a detailed configuration/administrative guide to users covering all details required
• Experience and ability to create a glossary or list of terms and definitions
• Experience with office automation suites, presentation tools, and at least one authoring package
• A team player with a track record for meeting deadlines
• Proficiency in English
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards and in ensuring any or all guidelines developed will be accessible
• Skilled at using standard technical writing tools such as Microsoft Office and/or Adobe Technical Communication Suite

Desirable Skills:

• Knowledge, understanding and experience in publishing content on websites
• Strong collaboration and listening skills to capture necessary information
• Ability to validate technical documentation and confirm documentation aligns with expected/required product functionality
• Ability to create feedback forms/tools to gather information from users

Requirements Evaluated - Weighted Criteria (Maximum - 100%)

• Communication - 30%
• User engagement / facilitation - 20%
• Work experience related to IT system security reviews and policies/standards - 30%
• Project Management - 10%
• Knowledge of SharePoint/Microsoft business tools (word, Excel, PPoint ...) - 10%