Internally Titled: Project Manager Business Analyst
Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 1-2 days per week
Role Summary
As the Project Manager / Business Analyst, you will play a multifaceted role, supporting successful delivery of technology and digital transformation projects, performing business analysis tasks, and ensuring quality deliverables by participating in verification and testing activities as assigned. This role will primarily support the ongoing eCommerce transformation program, and following phases. In this role, you will require a strong understanding of project lifecycle management, analytical skills to gather and document business requirements, and meticulous attention to detail in ensuring the quality of deliverables. The split of responsibilities between Project Manager and Business Analyst roles will vary throughout the project(s) lifecycle. You will report to the Manager of Project Delivery.
Responsibilities
Duties and responsibilities include, but are not limited to:

• Gather, analyze, and document business requirements and user stories.
• Initiate and perform discovery sessions and workshops features management such as requirements traceability and baselining.
• Develop future state process flow diagrams, data models, use-cases, and other documentation to support business requirements.
• Conduct gap analysis to identify discrepancies between current processes and desired outcomes.
• Facilitate workshops and meetings with business stakeholders to validate requirements and obtain sign-off.
• Collaborate with the development team to ensure that business requirements are accurately translated into technical specifications.
• Develop test scenarios, test cases, and support testing efforts on projects, as needed.
• Complete solution assessment and validation (support of user acceptance testing, defect, and issue reporting)
• Evaluate and assess the changing needs of the business to highlight required process improvement

• Develop and maintain appropriate project artifacts which outline project status, individual tasks, milestones, completion estimates, scope, resource allocation, stakeholder & change management, etc.
• Ensure project objectives and milestones are clearly defined and attainable.
• Ensure plans are sequenced, prioritized, and aligned with resources, team objectives and technical standards.
• Partner with stakeholders to align expectations and establish reasonable Quality Assurance for deliverables.
• Support the roll out of best practices for project management methodology, processes & artifacts.
• Provide regular status reports to Team Members and stakeholders.
• Use and maintain project management tools, such as JIRA, MS Teams, SharePoint and Confluence
• Support backlog grooming, manage Jira boards, oversee story management, and assist with ongoing Agile project management tasks to ensure smooth project execution
• Create and maintain comprehensive project documentation
• Define business process, roles and responsibilities and project communication.

• 3+ years of experience in Business Analysis, working on technology and business transformation projects.
• 2+ years of experience in supporting project management or project coordination.
• Experience on projects implementing Salesforce, or an alternative eCommerce and order management platform is an asset.
• Demonstrated understanding of Project Management processes, strategies, and methods
• Familiarity with Agile methodologies such as Scrum, Kanban, or Lean. Certification in Agile (e.g., CSM, PSM) is desirable but not required.
• Excellent prioritization skills based on business value, resource availability, commitments, and backlog.
• Experience with test management tools like TestRail.
• Experience with Microsoft Suite of products (i.e., PowerPoint, Excel, etc.)
• Ability to lead cross-functional teams, manage conflicts, and motivate Team Members toward project goals.

• Expertise in creating business requirement documents (BRDs), functional requirement documents (FRDs), and user stories.
• Ability to create process flow diagrams, data models, and use case diagrams using tools like Visio or Lucidchart.

• Competitive salary and bonus program

The Application
Please submit a resume with a cover letter.
Applications are currently being reviewed. Immediate submissions are still welcomed.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team Members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

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