Customer Service Representative, MLS®

The Organization

Based in the progressive Guildford area of Surrey, the Fraser Valley Real Estate Board (FVREB) is an association of over 5,100 real estate professionals who live and work in the BC communities of North Delta, Surrey, White Rock, Langley, Abbotsford, and Mission. The FVREB marked its 100-year anniversary in 2021.

The FVREB is small enough to be nimble and bold, yet large enough to be able to make a difference. With a long tradition of excellence, our mission is to enable the success of our members by providing tools, education, thought leadership and opportunities to enhance their expertise. As such, our members are publicly valued for their skill, professionalism and contribution to their community.

We are an employer that fosters a culture of innovation, entrepreneurship, and connectedness. We demonstrate care, value and support of our people with an emphasis on wellness. We dream big, we imagine the future, and then we make it happen. Because we can.

We invite you to join our team and be a part of our journey.

The IDEAL Candidate

We are looking for someone who thinks fast, types fast and can sustain high productivity while performing tasks within the MLS® Dept, and MLS® database, a current and comprehensive online listing system for relaying real estate property being offered for sale.

It goes without saying that you're a great team player who works well collaboratively and have a high level of personal and professional integrity while delivering exceptional customer service.

What You'll Do

Being particularly focused on member service, the incumbent is instrumental in providing a positive, supportive customer service experience for members, while accurately collecting and posting subject property information, ensuring the information entered complies with board rules and that departmental systems, controls and practices are followed.

• Collecting and accurately entering information in the MLS® database.
• Accurately filing all documents in the document management system.
• Providing key information to members.
• Actively participate in and provide feedback on plans for updates to department processes.
• Receive, consider, and communicate expressed needs and criticisms of MLS® users and subscribers, recommending constructive solutions and workarounds within overarching organizational principles.
• Working with the other members of the team, to monitor the use of Rules, Forms, and Database, making recommendations around system and process improvements aimed at enriched user experience.

What's In It for You:

• A competitive Total Rewards package that includes employer-paid “top tier” group health benefits and generous retirement savings.
• Exceptional paid time off that includes vacation + 13 observed stats, an optional flex-day program, various personal leaves as well as a yearend office closure -- all in support of work life flexibility.
• Our own free-standing building with modernization plans in the works, and FREE on-site parking; close to shopping and green space.
• A great values-driven and fun team with a renewed focus on continuous improvement, career progression, self-actualization and MORE. Yes, you can make a difference here!

What You'll Need:

• High School Diploma, or diploma in a relevant discipline or equivalent combination of training and relevant work experience;
• Not less than two (2) years of experience working in member services or customer support;
• Demonstrated experience or acumen in dealing with customer support and conflict resolution;
• Above-average prioritization, problem-solving, and communication skills;
• Proficiency in Microsoft Office (Outlook, Excel, Word, Power Point).
• Minimum 15,000 kph or 60 wpm.
• Unwavering customer service orientation
• Capable of intense and prolonged periods of focus; while maintaining a high level of accuracy and strong productivity / output;
• Above-average relationship building, time management, and multitasking skills;
• Above-average language skills, both written and oral

Please apply by submitting your resume and cover letter.

To be considered for employment candidates will be required to provide proof of citizenship, permanent residency, or eligibility to work in Canada with no restrictions. Employment is contingent on the satisfactory completion of a pre-employment background check. This posting will remain open until a qualified candidate is hired. We sincerely thank all applicants who express an interest in this role but wish to let you know that we will only be contacting applicants that are aligned with our requirements.