About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

The Opportunity

The Insurance Council of BC is looking for two (2) skilled and experienced software developers, one with more experience and one meeting the minimum requirements to join their team and work on Microsoft Dynamics 365 Customer Service Centre projects.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We're in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who's committed to protecting the public.

• We offer a comprehensive health and dental plan.
• Work-life balance.
• This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
• Professional development.
• Equitable employment opportunities.

Duties and Responsibilities

• Design, develop, test, and deploy solutions using Microsoft Dynamics 365 Customer Service Centre platform
• Integrate Microsoft Dynamics 365 Customer Service Centre with other systems and applications using web services, APIs, and connectors
• Customize and configure Microsoft Dynamics 365 Customer Service Centre modules, entities, forms, workflows, business rules, and reports
• Troubleshoot and resolve issues related to Microsoft Dynamics 365 Customer Service Centre functionality and performance
• Provide technical support and guidance to end users and stakeholders
• Document and maintain best practices, standards, and procedures for Microsoft Dynamics 365 Customer Service Centre development
• Develop plugins using C# to bridge the gap between client requirements and platform capabilities
• Write front end JavaScript's to build features and improve user experience
• Use HTML/CSS on web-resources on Forms
• Support data migration activities
• Support platform upgrade activities

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field

• Minimum 3 years of experience in developing solutions using Microsoft Dynamics 365 Customer Service Centre platform
• Proficient in C#, .NET, JavaScript, HTML, CSS, and SQL
• Familiar with Microsoft Azure, Power Platform, Power Pages, Power Automate, and Power BI
• Knowledge of report development such as out of the box reports and views, Excel Templates, SSRS, Power BI, Dashboards
• Certified in Microsoft Dynamics 365 Customer Service Centre or equivalent
• Experience working with Dynamics 365 in an online environment as opposed to on premise
• Expertise on working with Dynamics CRM SDK
• Experience with Dynamics CRM Web API
• Experience with web-based application development
• Experience with Data Standard, Fetch XML and XRM Toolbox
• Experience with Dynamics 365 Finance and Operations an asset
• Excellent communication, collaboration, and problem-solving skills
• Ability to work independently and as part of a team
• Attention to detail and quality

Salary Range: $95,655 - $137,504 with a midpoint of $119,569 per annum.
Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position.