About Olive Branch:

Olive Branch is a brand-new kosher grocery store opening soon in Promenade Mall! As we aim to be Thornhill's community hub and go-to source for premium kosher food, our team will be at the heart of an incredible shopping experience featuring a bakery department, fresh fish, deli, and cheese counters, produce departments, prepared foods, and convenient to-go options. We are committed to providing top-tier excellence in customer service, ensuring every customer leaves feeling like they never want to shop anywhere else. Be a part of something special where quality, community, and exceptional customer care come together to set a new standard in grocery retail.

About the role:

We are seeking experienced and dynamic Department Managers for various departments (Grocery, Produce, Meat, Deli, Cheese, Fresh-To-Go, Bakery, and more) to oversee daily operations. The successful candidates will be responsible for ensuring exceptional customer service, managing inventory, leading and developing a team, and driving sales growth. This role requires strong leadership, organizational skills, and a commitment to maintaining high standards in a customer-service retail environment.

What you'll do:

Leadership and Team Management:

• Supervise, train, and develop department staff

• Schedule and delegate tasks to ensure efficient department operations

• Foster a positive and inclusive work environment

• Conduct regular performance evaluations and provide feedback

Customer Service:

• Ensure a high level of customer satisfaction by addressing customer needs and resolving issues promptly

• Maintain a clean, organized, and visually appealing department

• Provide product knowledge and assist customers in finding items

Inventory and Stock Management:

• Monitor inventory levels and order products to ensure adequate stock

• Perform regular inventory audits and manage stock rotation to minimize shrinkage

• Coordinate with suppliers and manage deliveries

• You may occasionally be required to work in cold environments (freezer loading and unloading) and lift up to 50lb weight cases

Sales and Merchandising:

• Implement merchandising strategies to optimize product placement and sales

• Monitor sales performance and identify opportunities for growth

• Develop and execute promotional activities and special displays

Compliance and Safety:

• Work with our in-house Rabbi to ensure compliance with Kosher Law, and health and safety regulations

• Maintain accurate records and reports as required
• Implement and enforce store policies and procedures, including all Health and Food Safety requirements

What you'll bring:

Education:

• High school diploma or equivalent required

• Bachelor's degree in business administration, retail management, or a related field preferred

Experience:

• Minimum of 3 years of experience in grocery retail management role

• Proven track record of achieving sales targets and managing budgets

Skills:

• Strong leadership and team-building skills

• Excellent communication and interpersonal skills

• Proficiency in inventory management and point-of-sale (POS) systems

• Ability to work in a fast-paced environment and handle multiple tasks
• Ability to lift up to 50lbs

Personal Attributes:

• Community and customer-focused with a passion for retail

• Detail-oriented with strong organizational skills

• Flexible and adaptable to changing priorities

• Problem-solving and decision-making abilities

What's in it for you:

Comprehensive benefits program for ALL (part-time, full-time, hourly, and salaried employees) with extended health, prescription drug, dental, and vision coverage

Above-industry average compensation and annual performance bonus plan opportunities

Generous time-off provided (with Saturdays off guaranteed)

Goodlife corporate membership program

️ Easy-to-use app-based scheduling tool to view shifts, block off availability, and request time off

In-depth training to help you succeed in your role and ample growth opportunities to cultivate your career at Olive Branch

Please note that Olive Branch is a 100% kosher store and is closed during all Jewish religious holidays and every Saturday throughout the year, as well as Christmas Day and New Year's Day.

Equal employment opportunity

Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications; if you don't have all the listed qualifications, we encourage you to apply anyway!

Olive Branch does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.