Description
Job Title: Call Center Representative

Job Summary: We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service by handling inquiries, troubleshooting issues, and addressing concerns via phone, email, or chat. Your goal is to ensure customer satisfaction by delivering professional, efficient, and friendly service.
Key Responsibilities

• Answer inbound calls and respond to customer inquiries in a timely and accurate manner.
• Provide product or service information, resolve customer complaints, and handle issues with empathy and professionalism.
• Guide customers through basic troubleshooting steps for technical issues.
• Maintain an in-depth knowledge of company products, services, and policies.
• Escalate unresolved or complex issues to appropriate departments or supervisors when necessary.
• Follow up with customers to ensure their issues are resolved and that they are satisfied with the service provided.
• Meet or exceed performance metrics, including call handling time, quality, and customer satisfaction scores.

Skills, Knowledge and Expertise

• High school diploma or equivalent (some companies may prefer a college degree).
• Strong communication skills, both verbal and written.
• Ability to handle a high volume of calls and multitask effectively.
• Empathetic, patient, and able to handle difficult situations with a calm demeanor.
• Familiarity with CRM systems and practices is advantageous.

Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan with company match.
• Professional development opportunities.
• Fun and creative work environment.