Salary: 65,000-75,000

Position: Technical Writer

Reporting To: Vice President, Technology & Integration

Location: Mississauga, ON

Start Date: Sept 2024

Cedric Millar Integrated Solutions and Our Culture

We are ethical and hard-working professionals that are passionate about providing integrated supply chain management solutions (along with supporting services) to manufacturers and shippers across Canada and the US.

Each member of our team plays an important role in executing best-in-class supply chain solutions with the very best in people, process, suppliers, technology, and business intelligence. As a 4PL provider, we continue to develop collaborative cost-effective solutions that create flow, consistent service and eliminate waste in a customer's supply chain.

We add value by providing a variety of services:

Strategic Freight/Supply Chain Management, Freight Logistics Services, Supply Chain Technology & Integration, Freight, Audit, and Pay Services, Dedicated/Fleet Management Solutions, and Consulting and Engineering/Analytics Services.

The Ideal Candidate

The ideal candidate will play a crucial role in bridging the gap between business needs and technical solutions, focusing on generating high-quality technical documents, user manuals, and API documentation. This role requires a deep understanding of the supply chain industry, excellent documentation skills, and understanding in Microsoft technologies such as Azure, .NET, SQL as well as EDI, and API technologies.

The Technical Writer will demonstrate the following experience/competence:

• A bachelor's degree or higher in Computer Science, Information Systems, Supply Chain Management, or a related field.
• Proven experience as a Technical Writer with a strong portfolio of technical documents, user manuals, and API documentation.
• In-depth knowledge of the supply chain industry, including logistics, procurement, and inventory management.
• Proficiency in Azure cloud services, SQL databases, EDI standards, and API documentation.
• Strong documentation skills with the ability to create clear and concise technical documents, user manuals, and API guides.
• Excellent communication skills, with the ability to translate complex technical concepts into user-friendly documentation.
• Experience in developing and documenting test cases to validate system functionality and integration.

Responsibilities

• Develop and maintain comprehensive technical documentation, including system architecture, workflows, and integration processes.
• Create and update user manuals, business requirements documents, functional specifications that explain system functionalities, procedures, and best practices.
• Write clear and precise API documentation, including endpoint descriptions, request/response formats, and usage examples.
• Document EDI processes, standards, and protocols, including data exchange formats and integration points.
• Develop detailed test cases to validate system functionality and compliance with specifications.
• Collaborate with developers, project managers, and subject matter experts to gather information and ensure documentation accuracy.
• Translate complex technical concepts into accessible documentation for both technical and non-technical audiences.
• Regularly review and update documentation to reflect changes in systems, processes, and technologies.
• Ensure all documentation meets company standards for quality, accuracy, and consistency.

Soft Skills

• Strong analytical and critical thinking skills.
• Ability to understand and document complex systems and processes.
• Excellent written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• A proactive, “service-first” attitude combined with the ability to work independently on projects with tight deadlines and minimal supervision.

If you meet the above qualifications and are looking for an exciting opportunity to grow your career in a dynamic and fast-paced environment, we encourage you to apply!

Our Commitment to You

• An ethical and fair environment that is inclusive, high energy and best in class
• Training and a structured Onboarding to ensure you are set up to succeed
• Leadership, coaching and mentorship towards a rewarding carrier in Supply Chain
• The ability to participate in cross functional initiatives that will allow you to grow professionally and personally
• Competitive overall compensation package that includes paid time off, full benefits and bonuses
• An ongoing communication framework with senior leaders and company ownership
• A deep understanding of how your role supports the company's strategy, and how the company's strategy supports you

Cedric Millar is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, color, ethnic origin, language, citizenship, religion, gender identity, sexual orientation, age, family status, disability, physical and/or mental handicap or financial ability.

While remaining alert and sensitive to the issue of fair and equitable treatment for all, Cedric Millar is committed to helping individuals with disabilities participate in the workplace and ensure equal opportunity to compete for jobs. If you require accommodation, please email [email protected] for further assistance. Please note this email address is intended for use only to request accommodation as part of the application process. Any other correspondence will not receive a response.