Service Writer

Why You Should Choose SOUTHLAND

SOUTHLAND Transportation is currently seeking a Service Writer to join our team. This is a full-time position with benefits following probation. We offer personalized training, competitive wages, and flexibility within your personal life.

• Day shift
• Rewarding and positive work environment
• Modern facilities with state-of-the-art equipment
• Canada's largest fleet of alternative fuel vehicles
• Ongoing training and development
• Opportunity for advancement
• Employee recognition programs

Knowledge and Skills Required

• Knowledge of company equipment, maintenance planning, and down unit parameters
• Excellent communication skills to work closely with managers, maintenance group, dispatch, driving staff, suppliers, and regulatory bodies
• Proficient in Windows, Outlook, Word, and Excel
• Strong organizational skills and proficiency in maintaining a professional work station; sharing and maintaining information within the department and staff
• Awareness of key cost areas such as warranties, collision damage to equipment, and consumption of and inventory levels of parts & supplies
• Awareness of standard timelines for completing specific repairs to vehicles
• Fluency in reading, writing, and speaking English

Principal Duties and Responsibilities

• Being the first point of contact with the customer and providing excellent customer service in a professional manner
• Assist in data entry duties, including parts billing, technicians' hours, repair details, and other duties as required
• Gather accurate information on the equipment's repairs to create and schedule work orders and job plans; communicate to the technician
• Ensure accuracy of work orders and data records
• Assist in the coordination of maintenance activities through day-to-day interaction with drivers, satellite technicians, and Lead Hand
• Load workshop to maximize capacity utilization, while ensuring all resources are available in advance of scheduled work (labor and parts)
• Schedule equipment services, optimize balances between operating requirements, preventative maintenance scheduling, downtime of revenue equipment, and overall shop productivity
• Actively communicate a high level of awareness relating to maintenance issues
• Maintain unit history ensuring compliance with company and governmental procedures and regulations
• Work to meet budgets and forecasts by maintaining data records and provide activity reports, as required
• Participate in inventory counts
• Understand and analyze departmental changes and developments; assist with process improvement initiatives