Vessi is a category-defining footwear and apparel brand with roots in Vancouver, Canada. At Vessi we know that water is a magical ingredient for happiness and peace, and since 2018, we've been on a mission to welcome the water and share it with the world. That's why we create 100% waterproof products that make experiencing the magic of water easier and more fun. We also believe in protecting water supply and replenishing fresh water for people who need it most through exciting charity partnerships.

Our community and team is out in the world spreading kindness, cold plunging, cleaning up coasts, and #makingwaves. And more recently with our expansion into omni-channel, we're enabling even more people to experience the magic of water through our products and brand experiences. We've got big plans ahead with more innovative products and expansion into the US market, and we're on the lookout for passionate and driven individuals to join us on this journey.
If you want to be part of a growing brand, and you're the type to walk through a puddle rather than around it, we'll get along just fine!
For more information, visit www.ca.vessi.com.

Overview

Our retail team at Richmond Centre is looking to hire Store Team Leads to play an important role as we take the next step towards becoming the world's top wet weather athleisure company. Reporting to the Multi-Unit Manager, Retail, you'll play a pivotal role in promoting our brand, product and the Vessi story to create a memorable customer experience.
This is an exciting opportunity for people who want to be the face of the Vessi brand and be part of a fun, engaging and dynamic team. If you're passionate about retail, love connecting with customers and are eager to be part of our journey, we want to hear from you!

Starting wage is $20.65/hr.

What You'll Do:

Store Operations

• Support Multi-Unit Manager, Retail, in ensuring all store operations meet company expectations and operational excellence: opening and closing procedures, cash wrap, inventory management, loss prevention, IT systems (POS), and health & safety
• Maintain a clean and organized store appearance (ex. cleaning and drying footwear, maintaining water installations and fixtures, etc.)
• Other duties as required

People Management

• Deliver retail training to Sales Associates and ensure that all retail staff have proper understanding of product, SOPs, and best practices
• Drive employee engagement, create a strong store culture, and ensure the team is recognized and motivated
• Advise, guide, and coach the team on employee issues and escalate to Multi-Unit Manager, Retail, as necessary

Performance

• Act as a Vessi brand ambassador, live out our core values, and provide a seamless and memorable in-store experience for our customers
• Lead by example in driving sales and high performance; ensure the team consistently meets and exceeds business goals and sales targets
• Monitor and manage store targets and KPIs such as: sales per hour (SPH), average transaction value (ATV), conversion rate, net promoter score (NPS), and other inventory metrics
• Ensure the team embraces a customer-focused mindset and consistently provides a seamless and memorable customer experience

What We're Looking For:

• 1+ years of retail management or customer service experience
• Passion for delivering exceptional customer service
• Excellent verbal and written communication skills
• Great attention to detail
• Strong decision-making and problem-solving skills
• Exceptional interpersonal skills
• Ability to adapt quickly in a fast-paced environment
• Capable of lifting and carrying heavy objects
• Ability to work flexible hours and holidays

What You'll Get:

• Opportunity to help build an ever-evolving brand
• Competitive wage
  
• 40% Family & Friends Discount
• Free Vessi product and 50% Employee Discount

At Vessi, we are committed to creating an environment where all team members feel welcome and have the opportunity to succeed. We believe that a strong commitment to diversity and inclusion allows us to truly fulfill our mission and live out our core values. We are an equal opportunity employer and encourage people of all backgrounds, perspectives and skill sets to apply.