Mobilia is currently looking for creative, driven, and solution-oriented candidates to fill an After-Sales Service Agent position.

Reporting to the Supervisor – Customer Experience, the Customer Service Agent will be a customer advocate, representing Mobilia's values and practices while ensuring an exceptional service and prompt, mutually advantageous resolutions to customer issues. If you count among your attributes a positive attitude, willingness to “go the extra mile,” a great sense of organization and an individual who can provide innovative solutions, this position is for you!

Working at Mobilia means being part of a friendly team in a welcoming environment, open to new ideas. It means being close to senior management and being part of a dynamic company that has been in existence for more than 50 years, growing and open to continuous training of its employees.

Responsibilities

• Ensure an effective quality control management
• Efficient management of customer files, while maintaining Mobilia's core values and keeping customer satisfaction as priority
• Make claims from suppliers
• Suggest effective and timely solutions to customers
• Be the customer ambassador internally, coordinating communication and resolution with different departments (Sales, Warehouse, Shipping, Finance, Payables)
• Maintain a high level of product knowledge
• Data entry
• Updating and following up on customer files
• Perform other related duties

Skills and aptitudes

• Strong ability to listen and communicate
• Have good interpersonal skills
• Ability to demonstrate flexibility and adaptability
• Ability to demonstrate versatility
• Strong ability to manage stress and emotions
• Well organized and priority management skills

Requirements

• A minimum of 2 to 5 years of experience in customer service or retail
• Fluent in English and French (oral and written)
• Excellent knowledge of Microsoft Office suite
• Problem-solving and solution oriented skills
• Able to adapt in a changing work environment
• Aptitude for team work
• Ability to collect detailed information

You envision a career at Mobilia, in joining our teams, you will benefit from:

• Benefiting from joining our group RRSP program.
• The possibility of partial or full reimbursement for your tuition fees (for all educational programs with Mobilia career growth potential * special conditions apply).
• Up to 4 personal days each reference period (annualized as per hire date).
• Group benefits (long term, dental, vision, medical and paramedical); Mobilia pays 55%.
• Generous merchandise discount for yourself and your children/parents at all Mobilia stores.
• Free on-site parking, except for our Downtown location.
• Generous referral bonus for our employees referring candidates to work at Mobilia.
• Up to 120$ yearly reimbursement for safety shoes for all warehouse positions.
• But most importantly you will be working in a dynamic work environment with a strong team spirit.

Join an innovative company in business for more than 50 years and benefit from a rewarding work climate in the interior design industry!