Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

Are you passionate about leadership in a fast-paced, dynamic environment? Do you excel at guiding and mentoring teams to achieve strategic goals? If so, we have an exciting opportunity for you!

Global Relay is seeking an experienced Administration Manager, to lead, inspire, and empower our dedicated team of administrative professionals. Reporting to the VP of Human Resources, and working in collaboration with the Office Manager, you will ensure the seamless operations of our 60,000 square foot Gastown office, a vital hub for our global business.

As manager of the Administration team, you will be at the forefront of driving operational excellence, maintaining office efficiency, ensuring compliance with onsite security protocols, and overseeing the management of office supplies, equipment, and vendor relations. This is a pivotal role where you can make a significant impact on the success of our organization.

Join us in this leadership role and embark on a rewarding journey with Global Relay.

This position is fully onsite at our Gastown office and may require occasional work on statutory holidays.

Your responsibilities:

• Leading and managing the Vancouver Administrative team, including the delegation of tasks, and ensuring the timely completion and quality of projects
• Conducting performance evaluations for team members, including goal setting, professional development, and role progression, while mentoring and guiding their professional and technical growth
• Providing continuous feedback, addressing performance issues, and recognizing the strengths and contributions of team members
• Overseeing daily operational aspects of the team, including workload management and shift planning
• Leading the recruitment process for the administration team, including resume screening and conducting interviews
• Managing leave requests and absences, ensuring adequate team coverage throughout the year, including on statutory holidays
• Fostering a culture of high performance, professionalism, collaboration, and continuous improvement within the team
• Organizing and leading regular team meetings to review updates, progress, and address any challenges
• Conducting office and safety orientations for new hires at Global Relay
• Collaborating with the Culinary team and building maintenance staff to coordinate supply deliveries
• Serving as the liaison with the building manager in the absence of the Office Manager
• Providing backup support for all administrative duties and responsibilities as needed
• Assisting with the planning and execution of the annual holiday party and other company events as required

About you:

• 7+ years of recent relevant experience in office management and leadership roles, preferably in a fast-paced, dynamic environment
• Exceptional attention to detail and the ability to manage multiple priorities effectively
• Strong problem-solving skills with the ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Proven ability to build and maintain effective working relationships with colleagues and stakeholders
• Demonstrated ability to prioritize tasks and manage time effectively
• Discretion and confidentiality in handling sensitive information
• Proficiency in calendar management and project management
• Experience in planning and coordinating domestic and international travel arrangements
• Strong organizational skills with a thorough understanding of MS Office Suite, including Outlook, Word, Excel, and PowerPoint
• Familiarity with CRM systems such as Salesforce is an asset

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.