Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, Community Fire Prevention Ltd (an Onyx-Fire Family Company)., is the place for you!
WHO ARE WE?
Onyx-Fire is a proud Canadian based business, operating across the provinces of Eastern & Western Canada. Onyx-Fire has provided 34 years of fire prevention services to a diverse range of valued clients. Our Western Canada division is rapidly expanding with the assembly of some of the best fire protection talent in BC (Community Fire Prevention, Pacific Coast Fire, and Vanco Fire Protection).
Community Fire Prevention Ltd (an Onyx-Fire Family Company) is a modern company with old-fashioned values. We pride ourselves on being (and remaining) a trusted leader within the local Fire Prevention industry. In addition to maintaining safe communities, our teams core focus is to provide 'next-level' service through innovative solutions and meaningful connections. To achieve this, we rely heavily on our core values:
People First, Wow Every Customer, Everything is Possible and Own it!
Interested in learning more about our team? Check out our Instagram page!
THE OPPORTUNITY:
We are currently looking for an ambitious and friendly Office & Operations Coordinator to join our growing team in beautiful Kelowna, BC! The Office & Ops Coordinator will complete a range of administrative and operational tasks to support the function of our Kelowna Branch. The Ops Coordinator will be familiar with a variety of services, practices, and processes and will support our Ops Manager and Fire Service Technicians through a wide range of tasks related to office administration and organization, scheduling and dispatch and reporting and communication.
Key Responsibilities:
- Schedule Field Service Technicians on maintenance inspections and repairs as efficiently as possible, while meeting department targets.
- Effectively dispatch Field Service Technicians on emergency service calls.
- Assist in customer inquiries regarding quotes or invoices as necessary.
- Monitor email inbox(es) for requests and key information, distribute as required and maintain appropriate information/documentation database(s).
- Exhibit Community Fires' shared Core Values to effectively deliver next-level service to all customers.
- Coordinate pick-up and delivery of mail services for the office (Canada Post, Couriers etc.).
- Data entry and record keeping as needed.
- Develop and maintain meaningful customer relationships that promote loyalty and retention.
- Additional duties as assigned.
OUR IDEAL CANDIDATE:
We'd love to hear from you if you're an enthusiastic and goal driven individual with a high attention to detail, strong work ethic and extraordinary interpersonal skills. The ideal candidate will contribute to a flexible, and upbeat team environment that values diversity, inclusion, and respect for all.
The ideal candidate would have the following qualifications, strengths, and experience:
- Proven admin and scheduling experience in a relevant position
- Proficiency with MS Office Suite (Excel, Word, Outlook)
- Minimum education of a high school diploma, or GED
- Prior experience with routing/directing calls
- Outstanding communication and interpersonal skills
- Ability to handle data with confidentiality, discretion and ethical conduct
- Good organization, time management, and prioritization skills
- Exceptional verbal, written, and listening skills (English)
- Self-starter and can work independently
- Team player with a warm and outgoing personality
WHAT'S IN IT FOR YOU?
- Competitive Salary with incentive structures
- On the job training and opportunity for company paid education
- Career growth and advancement opportunities
- A supportive and collaborative work environment with an energetic and engaging culture
- Benefits Package that includes extended medical, dental, life and AD&D, EAP, disability, and vision care after three months
- Group RRSP with employer matching program after three months
INTERESTED IN THE NEXT STEP TO JOIN US?
If this opportunity sounds like the right fit for you, please submit your resume today.
ComFire is proud to be an equal opportunity employer and encourages applications from all qualified individuals. Should you have any questions regarding accommodation or how your unique abilities translate to the role please contact [email protected]. Please note that only short-listed candidates will be contacted.
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