Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE'S journey.

About SmartStop Self Storage

SmartStop Storage Advisors, LLC/Strategic PM Canada, ULC, doing business as SmartStop® Self Storage is a diversified real estate company in the self-storage industry, operating in three provinces in Canada and 22 states in the U.S. In addition, SmartStop Self Storage was awarded: Newsweek's Best Customer Service among Storage Center companies three years in a row 2021, 2022 & 2023, and Reputation's 800 Award in 2023. Come join a winning team!

District Manager Job Summary

Reporting to the Regional Manager, the District Manager will oversee and coordinate all actives for each self-storage store within a specified region.

We're looking for a self-driven, self-aware, leader who is devoted to inspiring and motivating their team and providing exceptional customer service.

Essential Job Functions and Responsibilities

• Coordinates and manages all operational issues at each store within the designated district in accordance with the Company's policies and procedures.
• Manages and directs the day-to-day reservations/rentals, delinquent tenant management and maintenance activities for each store within the district.
• Monitors each property performance and effects operational changes to achieve district goals.
• Ensures timely implementation and ongoing adherence to all regional and corporate initiatives for marketing, operational and business programs.
• Ensures that all self-storage facilities within the designated district are performing within the annual budgets and that each store achieves or exceeds the budgeted Net Operating Income.
• Ensures that each self-storage facility is maintained to ensure that maximum curb appeal is maintained and that the facility provides customers with a clean, safe, dry and attractive environment to store their belongings.
• Hires, trains, motivates and mentors all store employees within the designated district.
• Organizes and oversees the schedules and performance of all store employees with the designated district, ensuring each store is properly staffed and operating during business hours.
• Handles discipline and terminations of store employees in accordance with company policies.
• Performs other related duties as assigned.

Qualifications Needed

• Bachelor's degree in Business, Marketing, Finance, or related field preferred; OR
• Demonstrated leadership in building, developing and retaining high-performing teams of hourly employees in a retail, service or related industry.
• Proven track record of first-class performance.
• Exceptional communication and time management skills.
• Passion for customer service excellence and coaching staff.
• Proficient in Microsoft Office Suite and other related software.

Benefits

• Competitive salary
• Attainable Bonuses
• Paid health insurance
• Ample paid time off
• Generous holiday schedule
• Employee assistance program
• Paid employee referral program
• Working with Outstanding co-workers!

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.

Lead Together!