Our Business

FISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred operational software. Founded in 2016 by respected and renowned entrepreneur Lisa Shields, FISPAN is on a mission to create the best product in the FinTech industry, and fundamentally change the way that companies bank. Being the market leader in ERP-banking, we work with the world's Tier 1 banks with assets exceeding up to $3T, including J.P. Morgan Chase.With our rapid growth and global expansion, we are looking for dynamic and passionate individuals to join our team and inclusive culture. FISPAN recognizes that the differences in each of us is what makes FISPAN a different kind of business. Being a Vancouver based start-up, our modern and scenic office is located in downtown's historic Marine Building.

As a Business Operations Associate, you will play a critical role in analyzing, designing, and implementing business solutions that drive efficiency and effectiveness throughout our organization. You will work closely with cross-functional teams to lead change management projects, map out current and future processes, and build automations that transform how we work. Your efforts will not only make a significant impact within the company but also contribute to a positive experience for our clients and stakeholders.

Key Responsibilities:

Change Management: Lead and manage change initiatives, ensuring smooth transitions and alignment with organizational goals. Prepare, support, and guide teams through changes, minimizing disruptions and maximizing adoption. Develop user-centric strategies to ease transitions and enhance user experiences during change processes.

Stakeholder Communication: Serve as a liaison between various departments, facilitating clear and effective communication. Ensure all stakeholders are informed and aligned with project goals and updates. Tailor communication strategies to different user groups to improve engagement and satisfaction.

Process Mapping and User Experience Design: Conduct thorough analysis of existing processes and create detailed process maps. Identify gaps, inefficiencies, and opportunities for optimization. Design and implement user-centric solutions that streamline processes and enhance the overall user experience. Collaborate with teams to define and refine workflows, ensuring they meet both functional and user experience requirements.

User Centric Solutions: Use your skills in automation and design and create solutions that effectively meet business needs. Your role will involve developing and refining custom solutions with a focus on combining scalability, sustainability, and excellent user experience. Aim to build solutions that are not only efficient but also easy and enjoyable for users to interact with.

What We're Looking For:

Education and Experience:

• A Bachelor's degree in Business Administration, User Experience Design, Information Technology, or a related field. Equivalent practical experience will also be considered.
• 3-5 years of experience in business solutions analysis or a related role, with a proven track record of successful project management, process improvement, and user experience design.

Skills and Qualifications:

• A proactive and positive approach to tackling challenges.
• Proven experience in business process analysis, with a strong emphasis on communication, project management, and user experience design.
• Proficiency in process mapping and modeling tools.
• Excellent stakeholder management, communication, and collaboration skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Hands-on experience with designing and implementing automation solutions.
• Proficiency in JavaScript, API and other programming concepts is an asset.
• Financial technology, banking, or entrepreneurial experience is an added bonus

Why Work With Us?

• Experienced team

Our CEO's previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian acquisitions! All of our Co-Founders are seasoned professionals within their field. Join our team to build your network and engage in mentorship opportunities.

• Start-Up Environment

FISPAN's start-up nature implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations.

• Rich Culture

We understand that personal growth happens on multiple levels, which is why we encourage a work-life balance to have family time, explore new ideas and develop hobbies. At FISPAN, you can also expect various (virtual) company-wide events and clubs to drive engagement.

• Perks

Our prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness centre and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.

Compensation and Benefits Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.With that, the hiring salary range for this position is $72,000 - $81,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our towards rewards offerings include support of career development, wellbeing, and personal growth.

• Extended health and dental benefits
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We'll be happy to clarify eligibility for interviewing candidates.

Diversity, Equity & Inclusion

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. This starts in the recruitment process. All job postings are first evaluated in a gender decoding platform to ensure fair candidate pools. Human Resources and hiring managers also engage in blind-hiring and resume review practices to ensure we are being objective and mitigating any potential biases. FISPAN'S underrepresented groups stand at over 50% with an equal gender balance in our upper manager team, as well. Notably, this position is within the Product department which has our most underrepresented groups representation at over 50% of the department. We aim to make FISPAN the best place to start, explore, and grow a career for everyone.