Uplifter Inc. is seeking a bilingual (English and French) Client Support/Success Representative to join our team. This role is essential for ensuring our clients receive outstanding support and service, contributing to their overall success and satisfaction with our platform.

Responsibilities:

Client Support:

• Respond to client tickets and support questions promptly and professionally in both English and French.
• Provide accurate information and solutions to client inquiries via email, phone, and chat.
• Recognize and escalate complex issues to relevant departments when necessary

Client Success:

• Ensure clients are effectively onboarded and understand how to use our platform.
• Conduct regular check-ins with clients to ensure they are satisfied and to identify opportunities for additional support.
• Proactively address client concerns and work towards resolving them quickly.

Documentation and Reporting:

• Maintain accurate records of client interactions and support tickets.
• Provide feedback to the product development team based on client interactions to improve the platform.
• Contribute to the creation and maintenance of support documentation and resources.

Requirements:

• Fluency in both English and French (written and spoken) is mandatory.
• Previous experience in a client support or customer service role is preferred. Proficiency with support ticketing systems and CRM software.
• Excellent verbal and written communication skills in both languages.
• Strong analytical and troubleshooting skills.
• Ability to build and maintain positive client relationships.
• Ability and desire to work independently & collaboratively as a team