The Job at a Glance

The Team Lead is responsible for working with the team to support incoming calls, emails and day-to-day inquiries and escalations. They assume designated responsibilities of the Manager when they are unavailable and partner with other leaders for support. Success within this demanding position requires a passion for providing great customer service, the capacity to multi-task, and a dedication to accuracy. This role will report to the designated Manager.

We are just as excited about this role as you are so don't delay and send in your application today.

A Typical Day

• • Provide personalized support for key customers to build long-lasting relationships
  • Promptly support daily inquiries and assistance by team members while supporting the inbound phone and email queues.
  • Interact with team members to achieve optimal response time to customer requests
  • Interact successfully with all levels of employees within the organization
  • Exercise discretion and make decisions in a time sensitive environment when Manager is unavailable.
  • Adaptability/versatility for changing workloads and priorities
  • Other duties as assigned
  • Assisting team members in achieving personal goals and objectives
  • Regularly collaborate with Manager on discussions, projects, etc.
  • Work with the team on designated tasks and provide feedback where applicable

To Land This Opportunity

• • Minimum high school graduation required
  • Minimum of 3 years experience working in a Customer Service role
  • Supervisory experience an asset
  • Must have experience with a current ERP system
  • Demonstrated ability and proficiency in MS Office suite of applications
  • Minimum 50 wpm
  • Ability to keep information confidential
  • Ability to work flexible hours as needed

About Your Future Team

Our team truly likes each other, works really well together and we have fun every day. We LOVE to eat, talk sports, essential oils, meditation and food. We do a lot of fun activities, we love dogs, coffee and of course chocolate...a lot.

Our Recruitment Process:

At Parts Town Canada, we follow a standard recruitment process with each candidate we contact:

• After completing your application through our career website or a job board, you will receive an email from Parts Town Canada, letting you know that we received your application.
• Any emails you receive will come from one of these domains: @hfsgc.ca; @partstown.ca; @applicantemail.com.
• If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview
• Once the telephone interview is completed, if you are advanced to the next step you will have an in-person interview with one of our hiring managers
• Due to the high volume of interest, we regret that we are unable to respond to all applications.

Parts Town Canada , a division of Heritage Food Service Group of Canada is an inclusive and equal opportunity employer. If you require a disability related accommodation to participate in the recruitment process please inform us by email. We will accommodate your needs under the Ontario Human Rights Code. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.