What You Will Do:

• Process Optimization: Continuously refine and enhance IT processes to maximize efficiency and effectiveness, ensuring smooth and streamlined operations.

• Automation: Lead the charge in automating recurring tasks and processes, reducing manual effort and increasing productivity.

• Network Management: Oversee and maintain the performance and security of office IT networks, with Unifi Network experience being a significant plus.

• Support Escalation: Handle complex IT issues by resolving tickets escalated from Level 1 and Level 2 support, ensuring timely and effective solutions.

• Tool Management: Manage and maintain a suite of internal and cloud-based tools, including Microsoft365, InTune, Entra, Mosyle, and NinjaRMM, to support the organization's technological needs.

• Endpoint Security: Implement and uphold best practices for endpoint security solutions, safeguarding the organization's digital assets.

• Collaboration: Work closely with cross-functional teams to address IT infrastructure needs, ensuring seamless integration and support.

• Mentorship: Provide technical guidance and mentorship to junior IT staff, fostering a culture of continuous learning and development.

• Compliance: Ensure all IT activities comply with company policies and procedures, maintaining high standards of operation.

• Professional Development: Stay in-tune with the latest trends and best practices in IT infrastructure and operations, continuously enhancing your skills.

• Cross-Team Engagement: Collaborate with and learn from the DevOps and Networking teams within the Infrastructure & Operations department, enhancing your expertise and broadening your knowledge base.

• System Integration: Utilize your expertise with systems such as ServiceNow to streamline and improve IT service management processes.

What You Will Need:

• Experience: A minimum of 3-4 years in a senior technical role within a corporate IT environment.

• Education: A+ certification or a diploma in Computer Engineering is preferred; a degree is not required.

• Technical Skills:

• Extensive experience in managing and optimizing IT networks, with Unifi Network experience being a significant plus.

• Proficiency in managing internal and cloud-based tools such as Microsoft365, InTune, Entra, Mosyle, and NinjaRMM.

• Strong proficiency in PowerShell is a must; additional coding languages are a plus but not required.

• Hands-on experience with Network Policy Server (NPS) is a must.

• Security Knowledge: Deep understanding and experience with endpoint security solutions and best practices. SOC2 knowledge and experience is a plus.

• Problem-Solving: Exceptional problem-solving skills and a proactive approach to IT challenges.

• Communication: Excellent communication and interpersonal skills to effectively collaborate with team members and stakeholders.

• Teamwork: Ability to work independently and as part of a team, demonstrating flexibility and a collaborative spirit.

• Attention to Detail: High level of attention to detail and organizational skills.

• Continuous Learning: A commitment to continuous learning and staying current with emerging IT trends and technologies.

• Service Management: Strong understanding of ITIL Service Management principles; ITIL 4 Foundation Certification in IT Service Management is desired.