About Dialpad

Ai that means business

Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad's Plugins team plays an essential role in supporting custom integrations, internal stakeholders and 3rd party developers. This team collaborates closely with all internal product development teams, Dialpad customers, and strategic partners to constantly improve the developer ecosystem including embedded applications, integrations, tooling, documentation and SDKs.

Your role

As a Software Engineer on the Plugins team, you'll primarily own building and supporting embeddable applications both within Dialpad & external products. You'll work closely with engineering teammates, product leaders, business leaders and external partner leaders and engineers to facilitate integrations and collaboration between multiple 3rd party systems.

This position reports to our Senior Engineering Manager, and offers the opportunity to be based in our Vancouver Office. It is also open in our Buenos Aires, Argentina office.

What you'll do

• Build and maintain SDKs & embeddable applications especially the Dialpad CTI.
• Work closely with our internal Integrations team to facilitate more efficient building & maintenance of integrations.
• Partner with our Developer Platform team assisting with the management & deployment of 3rd party built applications.
• Proactively collaborate with key stakeholders in multiple geographies in particular North America, Europe, India & Latin America.
• Tech Stack: Python, Vue.js, Redis, Terraform, Google Cloud.

What we're looking for (not requirements, just guidelines)

• Ideally at least 4 years professional experience.
• Technical proficiency with a modern Backend & Frontend programming language (bonus for Python & Vue).
• Collaborative & team player but also able to work independently & autonomously.
• Good technical communication skills.
• Pragmatic approach to solving problems whilst balancing business goals.
• Experience working on APIs, SDKs & integrations beneficial.

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range$115,400—$136,333 CAD

Culture
We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it's our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.