Salary:

We are proud to have been awarded as one of BC's Top Employers for 2023 and Canada's Top Small & Medium Employers for 2023.

Since becoming SaaS based, Binary Stream has more than tripled in size through sustainable growth and now has employees in India, Europe, United States and all over Canada with our Head Office in Burnaby, British Columbia. With our recent growth, we're still small enough that people can make a big impact here and really see the results of their efforts on a regular basis. Having a great culture based on our values of Team, Innovation, and Growth, we work together and win as a team by collaborating and supporting each other to achieve individual, team based and company-wide goals.

Binary Stream Software was founded just over 20 years ago by our CEO who is passionate about people, culture, and products. Binary Stream is an award-winning, Microsoft Gold certified partner that develops enterprise-grade software to enhance Microsoft Dynamics 365. We are a diverse and inclusive team who care about each other and work collaboratively to produce high quality software solutions.

Primary Location: Burnaby, BC (Head Office)

Remote Work Eligibility: Open to candidates within Canada.

Note: Unfortunately, remote opportunities outside Canada or without a valid work permit are not available at this time.

We are excited to grow our team with a full-time role for a ERP Consultant D365 BC.

Position Summary:

Reporting to the Professional Services Lead, the ERP Consultant plays a key role in delivering high-value services to customers, ensuring successful implementation and optimal use of Binary Stream products, particularly within the D365 Business Central (BC) environment. This position is instrumental in driving revenue growth and maintaining exceptional levels of customer satisfaction.

As an ERP Consultant, you will collaborate closely with the Professional Services Lead to strategize, prioritize, and plan service delivery activities. This includes managing client relationships, executing project plans, and providing third-line customer support when necessary. Your role will involve regular communication and collaboration with various stakeholders to ensure alignment and the successful delivery of services.

In addition to your primary responsibilities, you will occasionally coach and mentor junior or less experienced staff, sharing your expertise and promoting best practices in service delivery. The role also requires occasional travel to customer sites to facilitate hands-on service delivery and support.

This dynamic role is perfect for a proactive professional who thrives in a collaborative environment and is committed to delivering exceptional results.

As an ERP Consultant, you will be responsible for:

Customer Engagement and Service Delivery

• Plan and deliver implementation of Binary Stream ISV products in accordance with Binary Stream best practices, maintaining communication with stakeholders and managing expectations throughout the engagement.
• Conduct requirements gathering to accurately determine customer needs and perform fit/gap analysis to ensure product features align with customer requirements.
• Monitor at-risk projects, escalating issues appropriately to ensure successful outcomes.
• Maintain communication with the customer, solving simple concerns, troubleshooting, scheduling, and driving meetings as required.
• Keep clients engaged and manage client expectations throughout the project lifecycle.

Internal Collaboration and Team Support

• Collaborate with the Sales team, enhancing their capacity to identify and promote service opportunities that drive revenue growth and customer satisfaction.
• Develop and maintain productive relationships with key Binary Stream partners, fostering collaboration focused on delivering value to the end customer.
• Provide guidance and coaching to other staff members involved in service delivery activities, ensuring consistency and quality in implementations.
• Attend sprint reviews and review new features and fixes, providing design feedback and recommendations as a subject matter expert.

Service Development and Continuous Improvement

• Participate in the development of service offerings, including creating training materials, developing delivery plans, and drafting Statements of Work (SOW).
• Lead standard product training on core functionality, adapting to client business scenarios, and designing training agendas and documentation.
• Demonstrate new features, ensuring they align with client needs and provide added value.
• Contribute to continuous improvement efforts by applying lessons learned to enhance best practices and proactively sharing knowledge with the team.

Technical Support and Project Management

• Provide third-level support as needed, particularly for customers facing challenges during ERP implementation.
• Manage project administration, including project planning, scheduling, kickoffs, and closing, while providing regular project status updates.
• Oversee change requests and contribute to additional business needs as necessary, ensuring they align with the project's scope and objectives.

Presales and Budgeting

• Support presales activities, including preparing Time & Material (T&M) budgets and securing necessary approvals.

Technical Skills:

• Advanced working knowledge of financial ERP software, particularly Microsoft Dynamics 365 BC, NAV, or GP.
• Advanced working knowledge of MS-Office products including Word, Excel, PowerPoint, and Visio.
• Knowledge of working with SQL Scripts, Queries or SSRS Reporting is an Asset
• PowerBI knowledge is an asset

Education and Experience:

• Bachelor's degree in Business Administration or related field, and/or a financial accreditation such as CPA.
• Full cycle Microsoft Dynamics 365 BC or NAV or GP implementation experience coupled with a strong understanding of ERP applications.
• 2-5 years of Dynamics 365 BC or NAV or GP consulting and external product implementation experience.
• Experience working within the Software Development Life Cycle (SDLC) is an asset
• Project management/Sure Step experience is a strong asset.
• Knowledge of BSSI Products like Multi-Entity Managment is a strong asset,

Compensation and Benefits Package:

At Binary Stream, we know compensation is important to our people. To stay competitive with our pay and benefits, annually we collect and analyze industry benchmarking data from the technology sector across Canada. This data is used to regularly update our salary ranges.

Hiring range for new employees: 99,400 CAD - 124,200 CAD

Pay Range Insights: This range signifies the minimum and maximum for a new hire in this role. The pay we offer a successful candidate will be determined by factors including the candidate's knowledge, skills, abilities and experience. In exceptional cases, the compensation we offer may fall outside this range.

Benefits:

• 3 weeks of paid vacation
• Extended health and dental benefits
• Health and personal spending accounts
• Professional development funds
• RRSP program
• Profit sharing bonus

Connect with Us: Ready to learn more? Our hiring team looks forward to learning more about you and sharing more about our approach to competitive pay and benefits here at Binary Stream.

What makes Binary Stream a great place to work?

• Pay and benefits matter
• Wellness and work life balance is prioritized
• We work to support your growth
• Hybrid work environment
• Our CEO leads by example and truly cares about employees
• Culture of respect, integrity, continuous improvement, and transparency
• Monthly team outings which have recently included: our company picnic, we chartered a yacht, went to a lacrosse game, and like to stay active by hiking, playing disk golf and ultimate frisbee to name a few!

Who are we as individuals?

• We are driven and passionate to succeed
• We are team players
• We are hungry and humble to learn and improve
• We have high integrity and accountability
• We are resilient, data and value driven
• We are openminded and collaborative

Ready to join our global growth journey and propel your career forward? Apply now.

Binary Stream Software Inc. is an equal opportunity employer and as such, we are committed to diversity and inclusion in the workplace. All qualified applicants receive consideration for employment without regard to age, race, color, sex, sexual orientation, national origin, disability, religion, or any other protected characteristic as outlined by law.

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