Summit Search Group has proudly partnered with Recycle BC and Multi-Material Stewardship Western (MMSW) on the search for a Resident and Organizational Support Coordinator. They are not-for-profit Extended Producer Responsibility organizations for residential waste packaging and paper recycling in British Columbia and Saskatchewan.

Recycle BCensures packaging and paper product is collected from households and recycling depots, sorted and recycled responsibly. Recycle BC provides recycling services either directly to communities or by working in partnership with collectors like local governments, First Nations, private companies, and other not-for-profit organizations. MMSW was established to help obligated businesses meet their requirements under the Saskatchewan Recycling Regulation, helping to share the cost to Saskatchewan municipalities of providing recycling of household waste packaging and paper to residents.

Position Overview:

The Resident and Organizational Support Coordinator will be the first point of contact at MMSW for residents and applicable stakeholders. This role will manage and respond to all resident support-related inquiries as well as play a key role supporting various Western Canada teams. This person will also play a role in various projects, working in a collaborative environment with both Recycle BC and MMSW.

Principal Duties and Responsibilities:

Extended Producer Responsibility

Extended producer responsibility, or EPR, is a policy approach in which producers the businesses that supply packaging and paper to residents are financially and, in some cases, operationally responsible for those materials over their full life cycle, including end-of-life management. Recycling programs founded on the principles of EPR have the following benefits:

• Improve recycling rates
• Facilitate investments in recycling infrastructure and technology
• Create an integrated material management supply chain
• Increase program efficiencies
• Support broader promotion and education

EPR is an effective mechanism for improving recycling rates and advancing the circular economy.

Customer Service and Resident Support

• Primary representative of MMSW to residents and applicable stakeholders as first point of contact through general phone number, program email address, and other direct contact means.
• Receive and respond to resident phone calls and emails, with regard to general inquiries or resident complaints, escalating more specific inquiries to the relevant team member.
• Track resident interactions in relationship management software and other software as necessary.
• Develop and maintain corporate resources and knowledge databases to trend resident concerns, ensure consistent messaging and build efficiencies when answering future inquiries.
• Gather and analyze best practices in resident support and customer service and make recommendations on how these best practices can be incorporated into the MMSW program.
• Collaborate with other team members and partners to gather information and complete analyses of resident interactions and other applicable data sets and develop strategies necessary to achieve the objectives of the program.
• Provide coverage for Recycle BC Resident Support during absences or peak workload periods.

Organizational Support

• Participate in collection or post collection projects and pilots and assist in the development of project work plans, timelines and summary reports.
• Attend collection and post collection meetings as necessary to bring input from resident and applicable stakeholder interactions and keep up to date with operations.
• Support program engagement teams including marketing communications stakeholder relations and Indigenous relations by assisting with printing, newsletters, meetings, presentations or other engagement or outreach activities.
• Participate in events, and conferences including developing and delivering PowerPoint presentations to various stakeholders.
• Generate reports based on gathered data, including weather-related reports that may impact program operations.
• Develop operating procedures and project templates to standardize operations.
• Ensure the organization and its vision, mission and values are consistently presented and demonstrated in a strong and positive image to relevant stakeholders.
• Lead by example in establishing and driving organizational culture; consistently model the organizational values.

Administration

• Provide organizational administrative support including mailing and coordinating shipments and deliveries, managing correspondence, and organizing office operations and supplies in the Saskatoon office.
• Collaborate with team members to provide department or team administrative support as needed.

Qualifications And Experience:

• Post-secondary education.
• 2-5 years in a similar role.
• Excellent verbal and written communication skills.
• Strong organizational skills, ability to prioritize and multitask.
• Strong project management and interpersonal skills.
• Familiarity with MS Office (e.g., Teams, Excel, Word, PowerPoint).
• Excellent communication skills, both written and verbal.
• Detailed organizational and planning skills, with strong attention to detail.
• High proficiency in Teams, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel.
• Ability to maintain composure and professionalism in all situations regarding service to public/ stakeholders.
• Self-starter with the initiative to identify and implement improvement opportunities.
• Great team player with a collaborative approach, capable of working independently and as part of a team.
• Experience in waste management and engaging with various stakeholder groups is an asset.

Working Conditions:

• Flexible work schedule requiring occasional extended working hours to meet deadlines during peak periods;
• Team Collaboration
• Entrepreneurial work
• Growth and ability to build on the role

MMSW offers a competitive salary and benefits package, as well as opportunities for career development and advancement within their organization.

If you are, looking for an exciting new challenge, we encourage you to apply for this position.

For more information on this opportunity and our client, please reach out to Jessica Willis, at Summit Search Group at[email protected]

Summit Search Group has a strong commitment to Diversity, Equality and Inclusion. We strive for continuous development, modeling, inclusive behaviors and proactively managing bias throughout our process.