Ace Management Group is a promotional marketing company that works with a multitude of different clients across Canada. We have found that taking a personalized approach and cultivating the relationships between clients and their consumers has proven to be most successful.

We are in search of someone who can be self-motivated to learn, improve, and truly become a partner to our consumer base and our clients. If this sounds like the growth opportunity you are looking to immerse yourself in, you will be a great fit for the Customer Service Sales Associate team!

Responsibilities of the Customer Service Sales Associate :

• Develop an unparalleled knowledge of all our clients' products and services to better educate consumers, answer questions, and provide effective solutions to unique and individualized problems
• Collaborate with other Customer Service Sales Associates to better strategize for the overall success of the team and the client profit margins
• Understand and interpret customer needs with the ability to apply information taught from other Lead Customer Service Sales Associates to personalize specific product packages
• Support colleagues to help identify additional areas of opportunity for our clientele, to boost the customer pipeline, while maintaining a sincere and compassionate demeanour
• Communicate cross-functionally with upper management and the compliance team to ensure the proper protocols are maintained when working with consumers and our high-valued clients

Requirements of a Customer Service Sales Associate :

• 1 year of experience in a Customer Service or Sales Associate role, hospitality, retail sales, or related industry experience preferred
• A natural competitor that works well in a team environment driven by goals
• The ability to communicate in an empathetic and professional manner with clients, customers, colleagues
• Possession of a solution-oriented mindset and is quick to adapt to changes in consumer and business needs
• Maintain a great attitude and infectious positivity in a people-focused industry, especially faced with challenges from our customers and specific targets to meet

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