The GCM Incorporation is actively seeking exceptional Client Service Representatives who possess excellent communication skills, a self-motivated attitude, and a passion for delivering world-class service to every customer!
At The GCM., we're not just a marketing company. We're a learning organization committed to the continual growth and development of our team members! From industry-specific workshops to leadership development initiatives, we invest in our people because we believe that their success is our success!
In addition to our dedication to employee training, we excel at building genuine connections with people. Whether it's fostering strong relationships with clients, collaborating seamlessly with partners, or nurturing a supportive and inclusive internal culture, we understand the power of meaningful connections in driving business success!
Our new Client Service Representative will lead from the front with authenticity, empathy, and integrity in all customer interactions, ensuring that every connection made is built to last!
The Client Service Representative will:
Demonstrate excellent communication skills to interact effectively face-to-face with all existing and potential customers in a professional and pleasant manner
Ensure customer satisfaction by actively listening and proactively supporting their inquiries regarding products and services
Handle challenging customer interactions with compassion and a solution-oriented approach
Stay engaged in the sales process by identifying opportunities, understanding customer motivations, and overcoming objections
Monitor order status, oversee product/service installation, and execute contracts per company policies to ensure successful sales
Stay informed on the latest products and promotions by attending daily and weekly meetings, and provide valuable insights to improve the customer experience
Excel proficiently in both team and independent settings taking initiative and working efficiently with minimal direction
The Client Service Representative is someone who:
Highly skilled in creative problem-solving and adapting quickly to changing priorities and customer needs
Has proven ability to build strong rapport with new customers, effectively upsell products, and consistently improve sales margins
Has a proven track record of successful conflict resolution, problem-solving, and negotiation skills
Demonstrates ability to accomplish objectives during challenging customer interactions, ensuring customer satisfaction and loyalty
Punctual and efficient with time management, with a strong ability to prioritize tasks effectively
Expert in email management and CRM systems to optimize customer communication
Can build and nurture long-lasting and meaningful relationships with clients, resulting in repeat business and referrals
The Client Service Representative requirements:
Must have Full-time availability
Diploma/Degree in Communications, Business, Advertising, and/or Sales is preferred
Must have a personal vehicle and be able to commute to our Vancouver office daily as this is an in-person position
Join us at The GCM, where we empower our employees and build strong relationships to achieve exceptional results for our team and clients! If you have a passion for excellence, enjoy working with people, and value an inclusive work environment, you'll fit right in! Apply today!
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