We are looking for dedicated individuals to join our team as Customer Service Representatives. In this role, you will be crucial in ensuring customer satisfaction and driving our company's success.

At The GCM Inc., we recognize that our customers are at the core of everything we do. As a Customer Service Representative, you will play a vital role in providing exceptional service that goes beyond expectations and builds long-lasting relationships. Your commitment and expertise will not only resolve inquiries and concerns, but also directly contribute to the positive reputation and growth of our organization.

Responsibilities of the Customer Service Representative:

• Engage with customers in person and provide live demonstrations to highlight product features and advantages
• Answer customer questions via phone, email, text, and in person
• Provide information about products, services, and company policies
• Assist customers with placing orders, upgrades, and promotions
• Track and update customers on their order status
• Gather customer feedback to improve products, services, and customer experience
• Assist the sales team with administrative tasks and customer follow-ups
• Conduct surveys or follow-up calls to assess satisfaction
• Ensure smooth handoffs between sales and customer service

Requirements:

• Bachelor's Degree in business, communications, or related fields
• Experience in a customer-facing position or a related field is an asset
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and keen attention to detail
• A friendly and positive demeanor to create welcoming interactions with prospects
• Must be available to work Full-Time
• Must be comfortable working in-person and willing to commute to our office every day

Our Customer Service Representatives are offered:

• A supportive and dynamic work environment where personal initiative and hard work are recognized and rewarded
• Professional growth and career opportunities
• Training opportunities with industry experts
• Competitive pay with performance incentives
• Weekly team outings and team bonding activities

Become an integral part of our customer service team! Apply now and start making a difference in the lives of our valued customers.

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