Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 2-3 days per week.
Role Summary
As the Key Account Specialist (KAS) – Chains, you will be responsible for the day-to-day account maintenance of Eminence's Chain Spa Partners and supporting the Key Account Manager (KAM) - Chains with growing Eminence's existing and new Chain business. You will attend key networking events with the goal of nurturing existing account relationships and developing new account partnerships. You will be the main point of contact for order processing and works closely with the Inside Sales Team to ensure order accuracy. As the Key Account Specialist (KAS) - Chains, you will report directly to the Key Account Manager (KAM) - Chains and indirectly to the Director of Business Development.
Responsibilities

• Collaborate with the Key Account Manager to develop and execute Chain strategy, produce revenue forecasts for each Chain, and support Chain accounts that are struggling to meet their forecasted targets
• Provide information to Chain Spa Partners regarding product launches, new non-launch items (product/print) and any pricing updates
• Maintain a high level of knowledge on Eminence's products and services to ensure all Chain accounts are provided with accurate information
• Demonstrate a full understanding about each Chain Spa Partner's custom Sales Programs, process orders, and find opportunities for upselling
• Monitor potential gaps in each Chain's SKU selections and stay informed of any upcoming corporate mergers and changes in the Chain corporate structures
• Assist with Chain special events, promotion logistics, custom marketing support, and custom education/training requests
• Assist in updating each Chain's centralized ordering system to ensure pricing and product information is current and correct
• Assist with preparation and attend in-person and virtual Tradeshows & Networking Events as needed and conduct subsequent Lead follow
• Support Key Account Manager with new Chain business prospecting opportunities, update lead tracker and database, and help to expand the locations at which Eminence is carried within current Chain accounts
• Facilitate the process of qualifying and opening of new Chains including coordination with the Key Account Manager, the Outside Sales Team, sample orders, opening order product selection, and opening order paperwork

Qualifications

• Inside Sales or Account Management experience (particularly in a Call Centre environment) – minimum 2 years
• Customer Service experience – minimum 3 years
• Tradeshow and Networking Event organization experience – minimum 3 tradeshows or events
• Ability to travel throughout North America 10% of the year, spread out through the year (must have the appropriate documentation to enable travel freely in Canada and the United States)
• Business Development or Lead Generation experience preferred
• Project management experience – preferred
• Request for Proposal (RFP) experience – preferred
• Esthetic industry experience - an asset
• Exceptional written/oral communication and proficiency in MS Office (intermediate to advanced proficiency in Word, Excel, Outlook)
• Exceptional problem-solving skills and ability to operate in a fast-paced, changing environment with shifting priorities

Total Rewards

• Competitive salary, quarterly and annual bonuses based on individual and company goals
• 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts

• Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

The Application
Please submit a resume with a cover letter.
Applications are currently being reviewed. Immediate submissions are still welcomed.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
#EminenceCareers

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