Are you a changemaker? Come on INN!

Who Are We?

We're an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there's a fit with your skills and experience.

What Are We Looking For?

• Position Title Manager, Impact & Outcomes
• Job Type Full time
• Department Impact & Engagement
• Reports to Director, Impact & Engagement

Position Overview

We are seeking a passionate and dedicated Manager, Impact & Outcomes, to join our team at Inn from the Cold. The Manager, Impact & Outcomes will lead the Impact & Evaluation team, driving data collection, analysis, and program evaluation to enhance organizational effectiveness and storytelling. This role involves collaborating with leaders to identify new opportunities, managing projects, and fostering innovation and continuous improvement. The manager will also conduct research and advocacy to address community issues and build strong stakeholder relationships. A strategic and data-driven mindset, exceptional communication skills, and a commitment to the organization's mission are essential for success in this role.

What You'll Do

• Impact & Evaluation Leadership: Lead the Impact & Evaluation team in data collection, analysis, reporting, and evaluation efforts, promoting a data-driven culture and ensuring evidence-based decision-making.
• Data Governance Strategy: Develop and implement comprehensive data governance and integration strategies, ensuring effective program evaluation and alignment with funder requirements and organizational goals.
• Program Evaluation Frameworks: Oversee the development and annual review of program evaluation frameworks, Theory of Change, program logic models, and KPIs to ensure quality assurance and effective program evaluation.
• New Opportunities & Initiatives: Collaborate with organizational leaders to identify, evaluate, and execute new opportunities and initiatives that align with the organization's mission and vision, including project management for new program initiatives in collaboration with the Senior Grant Specialist.
• Continuous Improvement: Establish and monitor KPIs, drive continuous improvement based on data-driven insights, and implement quality improvement measures to enhance program performance and adapt to evolving family needs.
• Research & Advocacy: Conduct thorough research and evaluation on homelessness and housing public policy, identify gaps in community services, and participate in research projects to address community issues and inform strategic decision-making.
• Collaboration: Foster data sharing and collaboration with non-profits, government agencies, and other organizations to enhance the impact of collective efforts and address monitoring and evaluation challenges.
• Team Leadership: Provide visionary leadership and mentorship to team members, foster a collaborative and innovative environment, support professional development, and manage external consultants as required.

This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position. The Manager, Impact & Outcomes, may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

• Minimum of a bachelor's degree in social or health sciences, education, business, public administration, or similar. A master's degree is preferred.
• Competency in Program Evaluation Standards of the Canadian Evaluation Society; understanding of systems thinking and change management.
• Minimum of 5 years in social services, with a focus on strategy, impact, program design, and evaluation.
• Expertise in quantitative and qualitative research, with proficiency in data management and analysis software like Microsoft Dynamics, PowerBI, and HMIS.
• Demonstrated knowledge of the Truth and Reconciliation Commission of Canada 94 Calls to Action. OCAP certification is an asset.
• Ability to assess program effectiveness, seek new opportunities, and drive outcomes aligned with the organization's mission.
• Strong analytical skills with a data-driven mindset to interpret data and recommend improvements for program outcomes.
• Exceptional verbal and written communication skills, including grant writing, speaking, editing, and proofreading.
• Foster a culture of innovation, encouraging new technologies and creative solutions for data analysis and resource optimization.
• Excellent interpersonal skills to build consensus among diverse stakeholders, including internal teams, external partners, and funders.
• Experience in leading and coordinating projects, ensuring timely and effective implementation of action plans.

What We Offer

We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:

• Competitive salary, where all employees are paid a living wage at minimum
• Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions
• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
• Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
• Supportive and flexible work environment, with ongoing training and development opportunities
• Potlucks, celebrations, employee engagement initiatives and plenty of fun
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment

Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age or veteran status, or any other non-merit-based or legally protected grounds.

Join Our Team

We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume and cover letter by visiting our website at innfromthecold.org/careers.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until a successful candidate is found.

Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact us at [email protected] before your interview.