Halton Healthcare's vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!
At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always' at the heart of everything we do.
We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.
Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.
Job Description- Answering internal and external phone calls on a multi-line phone within a switchboard for all three hospital sites
- Respond to inquiries through the physicians' answering service
- Maintain imminent changes on SPOK calendar for physicians and clinical staff
- Respond to all emergency codes and follow procedures
- Page/Text and or call/email physicians as required
- Transfer calls to appropriate departments / staff / patients
- Activate new pagers / swap existing pagers if damaged
- Documenting call transactions and codes
- Other related duties
Halton Healthcare is seeking individuals who are competent in their chosen profession; are patient/customer focused; are team players; are effective communicators; are caring and respectful and are fiscally responsible.
- Grade 12 diploma required
- Switchboard is a 24/7, 365 day department. Must be reliable and available for shifts on short notice
- Minimum of 2 years of related experience working in a switchboard preferably in a hospital setting
- Must be able to type at least 30 wpm
- Experience with Outlook, Excel, Microsoft Teams & Meditech preferred
- Experience with SPOK an asset
- Excellent customer service skills
- Demonstrate strong interpersonal skills
- Excellent problem-solving ability
- Experience using a computer
- Demonstrated ability to work independently in a fast paced, stressful environment
- Must have strong verbal and written communication skills
- Able to diplomatically respond to inquiries from physicians, staff, volunteers, patients, family members and members of the general public
- Must be able to meet the physical requirements of the job which requires prolonged periods of sitting
- Satisfactory employment and attendance record required
Additional Information
Hours: Primarily Overnight shift 11pm-7am required but not excluding various rotating; Days, Afternoons & Nights; 8.5, 7.5, 6, 5 & 4 hour shifts; Weekdays: 7am-3pm, 8am-4pm, 9am-5pm, 5pm-9pm, 3pm-11pm, 11pm-7am; Weekends: 7am-3pm, 8am-2pm, 9am-2pm, 2pm-8pm, 3pm-11pm, 11pm-7am. Occasional 11 & 12 hour shifts may be required (9am-9pm Mon–Fri, 8am-8pm Sat & holidays, 9am-8pm Sun) Weekend and Holiday availability required. (Hours are subject to change based on operational requirements).
Salary: $22.52 to $28.12 per hour
Date posted: June 18, 2024
Internal applications due by: June 25, 2024
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Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.
We thank all those who apply but only those individuals selected for further consideration will be contacted.
Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.
All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.