Are you an experienced leader with a passion for developing the team and facilitating coaching? We are seeking a dynamic Team Leader to oversee a high-performing Care Centre team of 10 agents, ensuring they consistently meet our customer obsession quality standards. We are looking for a self-starter who is comfortable speaking in front of large groups of people, offers insight and reporting into current trends, and who thrives in a fast-paced environment. This is a great opportunity to get creative, think outside the box, and drive our growth! If this sounds like you – great! We want to hear from you.

The base salary for this role is $40,000CDN

Accepting applications from Canadian applicants only.

What you'll do:

• Lead a high performing Care Centre team of 10 agents that consistently meets our customer obsession quality standards by conducting coaching, training, team huddles, and corrective actions.
• Constantly raise the bar for yourself, your peers, and your team to reach evolving sales targets
• Use Key Performance Indicators (KPIs) to track, measure and deliver on promises to our members
• Implement change in a fast-paced environment and be able to quantify the impact
• Support our company growth targets by understanding how you and your team contribute to our objectives and key results
• Challenge the status-quo every day and always be looking for ways to increase revenue and reduce costs
• “Zoom up” and look at the big picture when it make sense and “Zoom down” when you need to get into the details
• Inspire an environment where feedback is encouraged, shared with the larger team, and converted into actionable items while documenting key performance indicator metrics, and preparing and delivering daily/weekly insights and reports.
• Review customer interactions handled by associates while managing performance and handling escalations.

What you'll bring to the table:

• A University/College degree and/or lots of experience in a related industry
• Solid experience in a fast-paced, constantly changing care center environment gets you extra points!
• Experience in the fintech industry, consumer banking, lending, or other financial services industries is an asset
• Experience in creating a high performing, results-driven, energetic team within a fast-paced environment
• Proven track record in managing multiple key performance indicators and can quickly identify gaps
• Excellent goal setting skills and can effectively use reporting and analysis to measure results
• Understanding of how to build successful teams through proven individual coaching techniques
• Ability to measure success and opportunities of a team and can create timely and actionable next steps
• You know how to gauge an individual's performance by focusing on the behaviors and trends

Benefits of working with us:

• Remote Work - Enjoy the flexibility of remote work, supported by necessary resources.
• Comprehensive Health and Wellness - Access medical, dental, and vision coverage plus a Health Spending Account.
• Stock Options - Have a stake in the company's success through stock options.
• Flex Vacation - Benefit from paid time off, including vacation days, holidays, and personal days.
• Innovative and Inclusive Culture - Engage in cutting-edge projects and be part of an inclusive workplace.
• Wellbeing Programs - Access counseling services, mental health support, and additional wellness resources.

About Us

We help make it easy for Canadians to achieve financial freedom while making a positive impact.
We live in the most innovative and technologically advanced era, yet so much struggle exists. Most of us are far from where we want to be financially.
We all want a better future. A better world where reaching financial freedom is a question of when, not if. One that's equitable so that all can prosper. One that's safe from the impact of climate change.
Our money has the power to change the world. It's up to us to do things differently.

Apply today! Mogo is an inclusive place to spend your work life. We hire team members for their talent and diverse backgrounds. Bring your unique perspective to Mogo and help our customers achieve their best financial lives.

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