Position Title: AM Staffing Coordinator

Hours: Monday to Friday: 6:00 a.m. – 2:00 p.m.

Reports to: Director of Business Development

The Organization:

Sentient HR aims to enrich lives through the power of connections. Sentient specializes in Supply Staffing, as well as temporary and full-time staff placements for childcare centres and private schools. Sentient currently operates in the Greater Toronto Area and Ottawa, serves over 500 centres and private schools, and employs over 500 childcare workers and RECEs. Our administrative staff actively seek opportunities to connect childcare centres to the right supply staff during times of need. Sentient can provide Supply Staff on the same day a request is made by using our user-friendly website, phone, e-mail, or text message. We are also able to provide staff for planned absences and full-time positions. We recruit passionate childcare workers and provide ongoing professional development to engage their growth mindset. Our culture is one which values trusted partnerships, enabling growth and the ability to excel and be fully engaged. We value integrity and focus on making a positive impact on our clients, supply staff, co-workers, and communities.

The Role:

The AM Staffing Coordinator will act as the primary coordinator for staff to be connected with shift openings in childcare centres. The AM Staffing Coordinator will be responsible for being aware of the status of our part-time employees, including but not limited to their general availability, strengths, areas of opportunity, and motivations to work. As a primary contact for Sentient Supply Staff, the AM Staffing Coordinator will increase the ability to fill shifts based on their knowledge of our staff and what shifts (centre location, times, etc.) would meet their desired job. The job also entails significant administrative responsibilities, including calculating fill rate, tracking client issues with staff, and reporting issues and resolutions to Management. As the lead on managing the staff recognition program, the AM Staffing Coordinator will track and motivate staff through the incentive program and provide recommendations for changes to the program. The AM Staffing Coordinator is equally responsible for staff engagement and fill rate, as well as Microsoft Excel-driven administrative tasks.

Key Responsibilities:

• Speak with and find matches between Sentient supply staff and open shifts.
• Track, create, and distribute new hire packages.
• Calculate and administer our rewards and recognition program, titled Sentient PERKS.
• Ensure reports are completed accurately and timely using Microsoft Excel and our matching software.
• Work in collaboration with the Client Care Coordinator to find staff to work specific shifts.
• Lead staff communication; phone calls, e-mails, and text messages to be the consistent touchpoint for the supply staff.
• Review staff profiles on the website to ensure the information is up-to-date and picture uploaded.
• Plan monthly, quarterly, and yearly incentive bonuses to compliment/add to recognition program.
• Track staff performance: issues, positive reviews, response to requests to work.
• Provide ideas to better support our staff to engage with shifts.

Qualifications and Experience:

• Post secondary education required, degree and or college diploma.
• Past experience as an ECE/RECE is an asset.
• Previous experience in a similar role or a customer service role is required.

Skills, Knowledge and Abilities:

• Exceptional communication and interpersonal skills.
• Desire to go “above and beyond” to enrich lives.
• High achiever driven by retention goals, staff satisfaction and growing a business.
• Must be able to coach staff by using excellent behaviour guidance skills that include positive reinforcement, redirection strategies and co-regulation.
• Takes direction and feedback well and follows through with tasks requested by due dates set.
• Patience and a customer-centric view.
• The ability to communicate professionally, with a high competency in grammar and writing.
• Intermediate proficiency level in Word and Excel.
• A high degree of confidence in dealing with ambiguity.
• Flexibility – the role includes last-minute supply work in emergency situations, potentially weekly.
• Must have the ability to work independently, managing time and workload.
• Nimble in business; able to make recommendations to management to stay ahead of competition.
• Alignment with Foray/Sentient Charter and Values.

Sentient HR Services Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. Sentient HR Services believes in integration and equal opportunity and is committed to meeting the needs of persons with disabilities in a timely manner and will do so by identifying barriers to accessibility, removing barriers to accessibility and meeting accessibility standards in accordance with applicable laws of Ontario.