Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy! We have been honored with recognitions such as Waterstone Canada's Most Admired Corporate Cultures, the 2022 Report on Business Women Lead Here, Report on Business for Canada's Top Growing Companies and TSX30 as one of the best performing companies on the TSX. We've also received the Greater Toronto Top Employers Award and certified as a Great Place to Work®. We're on the lookout for the best and brightest to join our team!

Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canada's leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.

The goeasy Channel Enablement team is on a mission to make sure our field team has everything they need to be successful. We are building an effective knowledge management ecosystem that gives our employees access to exactly what they need, in the most flexible way, exactly when they need it. We're establishing standards for knowledge transfer and building a unique connection with the frontline teams that we support. Our team is small, smart and feisty and we are looking for excellence: individuals who are smarter and more efficient than we are and bring instant value to our teams; people who want to help us grow by enabling our employees to provide the best customer service possible.

As our Documentation & Learning Specialist, you have a strong background in technical writing that you use to create clear and concise online documentation and digital learning content for the goeasy frontline team—content that looks like a million bucks and helps people learn at the same time. You'll help with new and evolving processes, standards, project assessment and elements of learning and content strategy. This includes keeping up to date on current trends in online document and e-learning design and management. You will be a key member of your team, collaborating with colleagues and continuously challenging your teammates to think outside the box and come up with creative ways to keep goeasy at the forefront of digital learning and documentation.

What will you be doing?

• You'll use tools, technology, and learning and documentation methodologies to design, develop, write and organize engaging documentation and learning experiences on our corporate intranet and digital learning platforms.
• You'll work with your team and other partners to keep content up to date.
• You'll work with your team and other partners to research the newest, most innovative and effective knowledge transfer methodologies – got an idea for a TikTok to support our objectives? Let's hear it!
• You'll demonstrate an insatiable need to understand our audience, conducting field visits where possible as part of thorough needs analysis for any initiative.
• You'll collaborate with all head office support teams and other SMEs to ensure flawless execution of your learning and documentation projects and programs.
• You'll work closely with the Senior Managers in Knowledge Management and other stakeholders to help determine learning and content strategy, build and deliver content, and evaluate effectiveness and impact.
• You'll collaborate with teammates, pushing each other to push the boundaries of what has been done before.
• You'll get to know the learning delivery and intranet platforms inside and out and use them to build the best possible experience, helping our users access the information they need, when they need it.
• You'll help maintain and manage content governance processes to protect the integrity of the knowledge management experiences we are creating.
• You'll lead each initiative assigned to you, whether a user experience research project or content development project, being sure to deliver as efficiently and effectively as possible.

What experience do you have?

• You can write… like, really write – breaking down complex ideas and unclear bodies of content into concise, easily absorbed pieces of information and learning.
• You have solid knowledge of instructional and information design principles and can show us how you've used them
• We love that you have at least 2 years of experience in the field of learning or technical writing and communications
• A certificate in technical writing, adult education or equivalent is a strong asset
• You know all about plain language, learning and information design, user experience, and micro-learning. Make sure you can show us.
• Experience using a variety of content development software (e.g., Articulate, Adobe and Evolve)
• Strong working knowledge of Content Management Systems
• Experience designing and developing effective learning and documentation plans and schedules
• You have an uncanny ability to bring content to life with simple language, clear instructions and effective visuals, and you are able to write in both explanatory and procedural styles tailored to specific audiences
• Experience working with metadata, content reuse and restructuring existing documentation
• You have measured the effectiveness of your own content at least once and have opinions on how this should be done. You can use those opinions to tell a story.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, between our Mississauga and downtown Toronto office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

Financial Benefits:

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

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