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Edmonton, AB
Closed
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Job Title: ITSM Business AnalystJob ID: TW582720722Location: Edmonton, ABOverview:Our client is searching for a skilled ITSM BA consultant to join their amazing team. You will be working on a project that will support business strategy and service delivery improvements through business-wide needs identification, automated workflows, an ITSM current state analysis and documentation. What you will be doing:
What you must have:
- Process maps
- Process flows
- Gap analysis
- Business needs assessment
- Roles and definitions (i.e. RACI charts)
What you must have:
- Exemplary oral and written communication skills.
- Interpersonal and consultative skills, including facilitation.
- Analytical thinking and problem solving.
- Detail oriented and capable of delivering a high level of accuracy.
- Stakeholder analysis.
- Requirements gathering and engineering.
- Process modelling.
- Certification in ITIL version 3 or higher.
- Understanding of technology environments, specifically service desk and service management components.
- Demonstrable experience in a government or para-government environment.
- Experience with ITSM systems, ideally with implementing new ITSM tools.