Top 3 skills
1. ServiceNow Integration
2. ServiceNow CMDB
3. ServiceNow ITAM
ServiceNow Technical Solutions Architect/Engineer (CMDB/ITAM Specialist)
Role/Capability: ServiceNow Technical Solutions Architect (CMDB/ITAM Specialist)
Quantity: (1) Knowledgeable expert with specific ServiceNow subject matter expertise related to:
1. Configuration Management Database (CMDB) Fundamentals, Build, implementation, fundamentals and daily BAU operations
2. ITAM Build, implementation, fundamentals and daily BAU operations
3. CMDB Health Dashboard Design, implementation and BAU operations including creating validating and monitoring IRE rules
Levels/Experience: (1) Senior level expert
Date/Timeline: February/March 2024 - ASAP
Purpose: To assist the Service Aware Mapping Team ( Configuration Management + CMDB + IT Asset Management) as an experience ServiceNow SME to assist in the maturity, architecture, build and performance of the CMDB to ensure optimal performance and operation while validating the configuration and related integrations, workflows, automations, etc. are working correctly. IRE rules and ensuring the CMDB health dashboards are setup and operating correct based on completeness, correctness, and compliance. Threshold is to maintain 93-95% MoM.
Description: We require (1) One experienced ServiceNow Technical Solutions Architect with expert knowledge of the HAM/SAM (Pro) IT Asset Management Modules and the CMDB Modules in ServiceNow.
Requirements: as follows
Show the CMDB and the attributes that provide enterprise-wide visibility
Outline the stages for planning a successful CMDB deployment
Discover best practices for configuring and implementing your CMDB, including the role of HealthScan
IRE/ETL + Health Rules
Explain how the CI Class Manager provides a centralized place to create and edit CI classes
Make use of the Identification and Reconciliation Framework to identify and reconcile data from different data sources
Utilize ServiceNow Discovery to discover both on-premise and cloud infrastructure, applications, and relationships
Populate the CMDB using manual import and third-party discovery tools
Examine and remediate the health of the CMDB
Managing software licenses (models, entitlements, and metrics)
Controlling the cost of purchasing and managing software assets
Managing the software asset life cycle from planning to disposal
Using software discovery and normalization
Reconciling and achieving software compliance
Controlling software usage and reclamation
Improving IT software asset services to end users
Creating standards and processes for managing software assets
Managing IRE rules
Monitor and maintain the health and accuracy of the CMDB by leveraging the CMDB Health Dashboard
Establish, monitor and maintain CMDB governance and accuracy through strong identification & reconciliation engine (IRE) rules
Manage, troubleshoot and support CMDB health dashboards, tools, applications, plugins, and integrations via Service Graph Connector
Create, manage, and update IRE rules related new, existing and stale CI's, and prioritize new values from trusted and authorized data sources
Maintain the integrity of the CMDB by controlling duplicate CI's and managing updates to CIs when multiple data sources such as Discovery, Service Mapping, Import Sets, and REST API's are used to create and update CI records
Expertise of CMDB health dashboard to aggregate key performance metrics to monitor and improve the performance and health of the CMDB
Work with Discovery/CMDB administrator to enable Discovery services or implement scripts required to process data feeds to update the CMDB, establish and support controls and procedures to review, assess, prioritize, & track compliance to requirements incorporated into tool and process designsYears of Experience:10.00 Years of Experience