Embark on the next step in your career journey with Direct Travel!

Responsible for successful research and completion of comprehensive, accurate and cost-effective group travel arrangements for direct travel clients within company policies, with the Meeting and Events Team.

This is a fully remote position

Expedition Expectations

• Completes domestic and international group travel arrangements for clients which may include air, hotel, ground transportation, and rail
• Supports one or more accounts
• Operates within detailed procedures
• Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
• Ensures compliance of a clients' group travel policy while utilizing DT preferred vendors to maximize profit
• Adheres to DT standards in delivering customer service including telephone and email etiquette and follows prescribed customer service escalation procedure.
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• Engage with meetings and events team, meeting planners, and airline sales and support staff.
• Performs other duties as assigned

Passport to Success

• A minimum of 3 years of Group Air and Sabre experience (Sabre Red 360 platform preferred but not required)
• A solid working knowledge and understanding using Sabre, Scripts, and Reporting
• Domestic and international group air experience.
• Proficiency with international fares, routings, and traveler documentation required.
• Demonstrate industry knowledge including block space air contracting and ticketing
• Ability to meet and exceed required performance standards
• Excellent customer service skills required
• Excellent verbal and written communication skills required
• Knowledge of Outlook skills and basic Microsoft platforms

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 l