Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Front Desk Clerk!

Are you ready to embark on an exciting journey in the hospitality industry? The Ramada St. John's/Marystown Hotel & Convention Centre is seeking enthusiastic individuals to join our team as a Front Desk Clerk. If you have a passion for customer service and enjoy working in a dynamic environment, we want to hear from you!

About the Role

As a Front Desk Clerk, you will be the first point of contact for our guests, playing a crucial role in ensuring their stay is enjoyable and memorable. Your responsibilities will include:

• Investigating and resolving guest complaints and claims
• Registering arriving guests and assigning rooms
• Processing group arrivals and departures
• Managing room reservations, including taking, canceling, and changing bookings
• Providing information about hotel facilities and local points of interest
• Calculating charges and processing guest departures
• Balancing cash and completing financial reports
• Maintaining an inventory of vacancies and room assignments
• Following emergency and safety procedures
• Performing clerical duties such as faxing, filing, and photocopying
• Answering telephone calls and relaying messages
• Assisting clients/guests with special needs
• Delivering requested wake-up calls
• Performing light housekeeping and cleaning duties
• Providing exceptional customer service

Requirements

To be successful in this role, you should meet the following criteria:

• Education: Secondary (high) school graduation certificate
• Experience: Will train or equivalent experience

Benefits

We value our employees and offer a range of benefits to support your well-being:

Financial Benefits

• As per collective agreement
• Group insurance benefits
• Life insurance
• Night shift premium

Other Benefits

• Free parking available
• Learning and training paid by the employer
• Work Term: Permanent
• Work Language: English
• Hours: 20 to 40 hours per week

Salary

The hourly wage for this position ranges from $17.96 to $19.01, negotiable based on experience.

Location

This position is based in St. John's, NL.

Screening Questions

As part of the application process, you will be asked the following screening questions:

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?
• What is your current field of study?
• What is your current level of study?

If you are excited about the opportunity to work in a vibrant hotel environment and provide outstanding service to our guests, we encourage you to apply and become a part of our dedicated team at the Ramada St. John's/Marystown Hotel & Convention Centre!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.