Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Contact Centre Agent - Customer Service!

Company: Blue Ocean

Location: Halifax, NS

Salary: $16.50 hourly

About the Role

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where your communication skills can shine? Blue Ocean is looking for enthusiastic and dedicated individuals to join our team as Contact Centre Agents in Customer Service. This is a permanent position where you will play a vital role in ensuring our customers receive the support and information they need.

Key Responsibilities

• Answer written and oral inquiries from customers.
• Address customer complaints and concerns with professionalism.
• Provide accurate information and assistance to customers.
• Arrange for refunds and credits as necessary.
• Receive and log customer complaints effectively.
• Process payments and explain procedures, risks, and benefits to clients.
• Maintain a high level of customer satisfaction through effective communication.

Work Environment

As a Contact Centre Agent, you will be working in a dynamic setting that includes:

• Telecommunications
• Tourism

Requirements

• Work Term: Permanent
• Work Language: English
• Hours: 30 to 45 hours per week
• Education: No degree, certificate, or diploma required
• Experience: 1 to 2 years in a customer service role

Technical Skills

To excel in this role, you should be proficient in:

• Internet usage
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Office

Personal Attributes

We are looking for candidates who possess the following qualities:

• Punctuality and reliability
• Client-focused mindset
• Excellent interpersonal skills
• Strong oral and written communication abilities
• Flexibility and organizational skills
• Team player with initiative and good judgment
• Ability to multitask and work under pressure
• Dependability and honesty
• Quick learner

Health and Financial Benefits

At Blue Ocean, we value our employees and offer a range of benefits, including:

• Health Benefits:
  • Dental plan
  • Health care plan
  • Vision care benefits
• Financial Benefits:
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)
• Other Benefits:
  • Free parking available
  • Learning and training paid by the employer

Join Us!

If you are ready to take the next step in your career and make a difference in the lives of our customers, we want to hear from you! Become a part of the Blue Ocean family and help us deliver outstanding service every day.

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.