Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Guest Service Representative!

Company: Super 8 Hotel Amherst

Location: Amherst, NS

Job Category: Hospitality and Food Service

About the Role

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? If so, we invite you to apply for the position of Guest Service Representative at Super 8 Hotel Amherst! This is a permanent role offering flexible hours ranging from 8 to 24 hours per week. We are looking for enthusiastic individuals who are eager to learn and grow within the hospitality industry.

Key Responsibilities

As a Guest Service Representative, you will play a vital role in ensuring our guests have a memorable stay. Your tasks will include:

• Registering arriving guests and assigning rooms
• Processing group arrivals and departures
• Taking, canceling, and changing room reservations
• Providing information on hotel facilities and services
• Offering general information about local points of interest
• Exchanging foreign currency
• Processing guest departures, calculating charges, and receiving payments
• Balancing cash and completing balance sheets and cash reports
• Maintaining an inventory of vacancies, reservations, and room assignments
• Following emergency and safety procedures
• Performing clerical duties such as faxing, filing, and photocopying
• Answering telephone calls and relaying messages
• Assisting clients/guests with special needs
• Contacting customers to deliver requested wake-up calls
• Performing light housekeeping and cleaning duties
• Providing outstanding customer service
• Working with minimal supervision

Requirements

To be successful in this role, you should meet the following requirements:

• Education: Secondary (high) school graduation certificate
• Experience: Will train
• Work Language: English
• Transportation: Own transportation required

Skills and Knowledge

We are looking for candidates who possess:

• Knowledge of multi-line switchboard and computerized bookkeeping systems
• Familiarity with central reservation systems (CRS) and spreadsheets
• Proficiency in using the Internet

Personal Attributes

The ideal candidate will demonstrate:

• Client focus and dependability
• Efficient interpersonal skills
• Excellent oral and written communication skills
• Flexibility and sound judgment
• Strong organizational skills and reliability
• A team player attitude

Work Conditions

This role requires:

• Attention to detail
• Ability to work in a fast-paced environment
• Standing for extended periods
• Working under pressure

Security and Safety

As part of our commitment to safety, candidates must be:

• Bondable
• Subject to a credit check
• Subject to a criminal record check

Benefits

We value our employees and offer a range of benefits, including:

• Health Benefits: Dental plan, disability benefits, health care plan, vision care benefits
• Financial Benefits: Gratuities, group insurance benefits
• Other Benefits: Additional perks to be discussed

Compensation

The hourly wage for this position is $15.70.

If you are ready to embark on an exciting career in hospitality and make a difference in our guests' experiences, we encourage you to apply!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.