Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Guest Services Agent!

Company: Old Orchard Inn

Location: Wolfville, NS

Job Category: Hospitality and Food Service

Salary: $16.00 hourly

About the Job

Are you passionate about providing exceptional customer service in a vibrant hospitality environment? Old Orchard Inn is seeking a dedicated Guest Services Agent to join our team! This is a permanent position offering between 30 to 48 hours of work per week. If you thrive in a fast-paced setting and enjoy helping guests create memorable experiences, we want to hear from you!

Key Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims with professionalism
• Process group arrivals and departures efficiently
• Manage room reservations: take, cancel, and change as needed
• Provide information on hotel facilities and services
• Share insights about local points of interest
• Exchange foreign currency for guests
• Process guest departures, calculate charges, and receive payments
• Maintain an accurate inventory of vacancies, reservations, and room assignments
• Follow emergency and safety procedures diligently
• Perform clerical duties such as faxing, filing, and photocopying
• Answer telephone calls and relay messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide outstanding customer service at all times

Work Setting

• Hospitality industry
• Staff accommodation available
• Hotel, motel, resort environment
• Located in a rural area

Requirements

• Work Term: Permanent
• Work Language: English
• Education: Secondary (high) school graduation certificate
• Experience: Previous experience is an asset or equivalent experience

Computer and Technology Knowledge

• Proficient in word processing software
• Familiarity with computerized bookkeeping systems
• Experience with central reservation systems (CRS)
• Ability to use spreadsheets and the internet

Work Conditions and Physical Capabilities

• Attention to detail is essential
• Ability to thrive in a fast-paced environment
• Overtime may be required
• Standing for extended periods

Personal Suitability

• Client-focused with a strong sense of dependability
• Efficient interpersonal skills
• Excellent oral communication abilities
• Flexible and adaptable to changing situations
• Strong judgment and organizational skills
• Reliable team player

Health and Financial Benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits
• Life insurance

Other Benefits

• Free parking available
• On-site amenities
• On-site recreation and activities
• Wellness program

Screening Questions

• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

If you are ready to embark on an exciting career in hospitality and make a difference in our guests' experiences, we encourage you to apply!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.