Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Customer Service Representative Supervisor!

At Informatech Solutions, we are dedicated to providing exceptional customer service and fostering a collaborative work environment. We are looking for a passionate and detail-oriented Customer Service Representative Supervisor to lead our dedicated team in Regina, SK. If you have a knack for supervising and a desire to deliver high-quality service, we want to hear from you!

About the Role

As a Customer Service Representative Supervisor, you will play a crucial role in ensuring our team operates smoothly and efficiently. You will be responsible for supervising a small team of 1 to 2 individuals, conducting performance reviews, and directly performing the same duties as your team members. Your leadership will help us maintain our high standards in customer service and operational excellence.

Your Responsibilities

• Conduct performance reviews to help team members grow and improve.
• Perform the same duties as the workers you supervise, ensuring consistency and quality.
• Coordinate, assign, and review work to optimize team performance.
• Maintain the operation of computer systems, equipment, and machinery, arranging repairs as needed to ensure business continuity and service delivery.
• Requisition materials and supplies to support team operations.
• Organize and maintain inventory to ensure efficiency and readiness.

Qualifications

Education

• Completion of a college, CEGEP, or other non-university certificate or diploma from a program lasting 3 months to less than 1 year.
• Or equivalent experience in a related field.

Experience

• 1 to 2 years of relevant experience in customer service or supervision.
• Experience in quality assurance or control is preferred.
• This is a permanent position with a standard work schedule of 37.5 hours per week.
• Work language: English.

Skills and Abilities

Personal Suitability

• Strong attention to detail and ability to work under pressure.
• Excellent oral and written communication skills.
• Efficient interpersonal skills and interpersonal awareness.
• Sound judgment and reliability in all tasks.

Security and Safety Requirements

• Basic security clearance is required.
• A criminal record check will be conducted.

What We Offer

At Informatech Solutions, we believe in rewarding our team members for their hard work and dedication. We offer:

• A competitive hourly wage of $29.50.
• A supportive work environment that values your contributions.
• Opportunities for professional growth and development.

About Informatech Solutions

Informatech Solutions is a leader in the customer service industry, dedicated to providing top-notch support and innovative solutions to our clients. Our team is our greatest asset, and we strive to create a positive and engaging workplace where everyone can thrive.

If you are ready to take the next step in your career and lead a team dedicated to excellence in customer service, we encourage you to apply today!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.