Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Technical Support Agent!

Company: NL Hospitality Group

Location: Conception Bay South, NL

Salary: $20.00 hourly

Work Term: Temporary

Hours: 40 hours per week

Work Language: English

About NL Hospitality Group

At NL Hospitality Group, we pride ourselves on delivering exceptional service and innovative solutions in the hospitality industry. Our commitment to excellence is matched only by our dedication to our team members. We believe that a supportive and dynamic work environment fosters creativity and growth, and we are excited to welcome a new Technical Support Agent to our family!

Your Role: Technical Support Agent

As a Technical Support Agent, you will be the backbone of our IT support team, ensuring that our computer systems and networks run smoothly. Your expertise will help our employees overcome technical challenges, allowing them to focus on what they do best. If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you!

Key Responsibilities

• Provide access to computer networks and ensure seamless connectivity.
• Monitor and report on the performance of computer systems and networks.
• Assist users experiencing difficulties with their computers, offering timely solutions.
• Consult user guides, technical manuals, and other documents to research and implement effective solutions.
• Offer advice and training to users based on identified difficulties.
• Maintain a comprehensive log of problems and solutions for use by other technical support analysts.
• Participate in the redesign of applications and software to enhance user experience.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
• Perform web-server backup and recovery operations to safeguard our data.
• Deliver outstanding customer service and manage incidents efficiently.

Who We’re Looking For

To thrive in this role, you should possess the following qualifications:

• Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 to 2 years.
• Experience: 1 to 2 years of relevant experience or equivalent experience.

Screening Questions

To help us understand your fit for this role, please consider the following questions:

• Are you currently a student?
• Are you legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside near the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the required certifications?
• What is the highest level of study you have completed?
• What is your current field of study?
• What is your current level of study?

Why Join Us?

At NL Hospitality Group, we value our employees and strive to create a positive work environment. By joining our team, you will have the opportunity to:

• Work in a collaborative and supportive atmosphere.
• Enhance your technical skills and grow your career.
• Make a meaningful impact on our operations and customer satisfaction.

Ready to Make a Difference?

If you are excited about technology and helping others, we want to hear from you! Apply today to become a part of our dedicated team at NL Hospitality Group.

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.