JOB DESCRIPTION
Midland Transport is looking for a motivated individual to work as a Transport Agent Coordinator based out of our Head Office Location in Dieppe, NB.
We are seeking someone detail-oriented and proactive to serve as the key liaison between Midland Transport and our Agent Network.
Shift
Monday-Friday (8:30am-5:00pm)
What do we offer:
• Competitive compensation package.
• A dynamic, safe, and rewarding work environment.
• A flexible health, drug, dental, and vision plan.
• RRSP matching program.
• Employee & Family Assistance Programs.
• Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• 3 weeks' paid vacation.
• Maternity leave top-up program.
• Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies.
RESPONSIBILITIES

• Responding to incoming customer and agent inquiries, identifying and resolving issues promptly and professionally.
• Tracking and tracing customer orders to ensure accurate updates.
• Coordinating weekend or after-hours deliveries as needed.
• Auditing, processing, and approving agent payables, including related adjustments when required.
• Reconciling and consolidating agent payables to ensure accuracy and compliance.
• Managing agent-related freight issues involving overages, shortages, or damages.
• Processing documentation related to customer claims accurately and efficiently.
• Take ownership of your daily tasks and performance

QUALIFICATIONS

• You have minimum High school Diploma.
• You have a minimum 2 years of relevant work experience in customer facing positions. Transportation experience preferred.
• You fluent in both official languages English and French.
• You have excellent communication skills with strong attention to detail.
• You are strong Microsoft Suite user.
• You are able to troubleshoot problems and follow through to resolution.
• You are able to work efficiently and effectively with internal and external customers.

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
ABOUT THE TEAM
With over 50 years in the Transportation industry, Midland Transport has grown into a dynamic company throughout Atlantic Canada, Quebec, Ontario and the northeastern United States. This continued growth and success has been driven by our professional and dedicated team of 1900 employees, drivers and owner operators as well as our Company Values that drives our Superior Quality Service.