JOB DESCRIPTION
We are seeking a highly organized and customer-focused Bilingual Finance Coordinator to join our dynamic team at a heavy-duty truck dealership. This position plays a key role in providing financing solutions to our customers, coordinating with financial partners, and supporting dealership operations. The ideal candidate will be bilingual (English and French preferred), detail-oriented, and experienced in finance or business administration.
RESPONSIBILITIES
Key Responsibilities:

• Customer Financing Solutions:
  • Assist customers in understanding and selecting appropriate financing options.
  • Present, explain, and finalize finance packages clearly and professionally.
  • Ensure all documents and applications are accurate, complete, and submitted promptly.
• Coordination with Financial Partners:
  • Liaise with various banks, credit unions, and financial institutions to secure approvals.
  • Maintain strong working relationships with all finance partners to improve approval rates and service levels.
  • Keep up-to-date with lender policies, credit systems, and financing programs.
• Ford Order Management (For Affiliates):
  • Manage and process ford orders for affiliates.
  • Track orders, shipment status, and delivery timelines.
  • Ensure clear communication and timely updates to internal teams and affiliate partners.
• Sales Team Collaboration & Finance Penetration:
  • Work closely with the sales team to identify financing opportunities.
  • Support the development of targeted finance offers and promotions.
  • Monitor and report finance penetration rates and suggest improvement strategies.
• Documentation & Compliance:
  • Ensure all finance-related documentation is compliant with industry standards and dealership policies.
  • Maintain accurate records for audits and internal reporting.
• Customer Experience & Follow-up:
  • Deliver a seamless and professional customer experience during the finance process.
  • Conduct follow-ups to ensure customer satisfaction and timely funding.

QUALIFICATIONS
Requirements:

• Bachelor's degree in Business Administration, Finance, or a related field.
• 2+ years of experience in automotive finance, dealership coordination, or a similar role (preferred).
• Bilingual in English and French is highly desirable.
• Strong understanding of credit principles and financing products.
• Proficient in CRM systems, MS Office Suite, and finance platforms.
• Excellent communication, negotiation, and organizational skills.
• Ability to work independently and in a fast-paced, team-driven environment.
• High attention to detail and problem-solving skills.

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
ABOUT THE TEAM
Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition, we service most makes and models for class 6, 7, and 8 vehicles, including luxury class RVs. We focus on exceeding customer requirements through continuously developing our team and building technical capabilities.