JOB DESCRIPTION
The Loss Prevention Manager is responsible for overseeing the loss prevention program within the stores, including maintaining the security system, conducting surveillance, investigating theft and fraud, and enforcing safety and security protocols. The manager also plays a key role in training and coordinating the loss prevention team, working with law enforcement, and collaborating with management to raise awareness about loss prevention. The position requires strong leadership, communication, and investigative skills to prevent and address loss events effectively.
RESPONSIBILITIES

• Review and maintain the store's security system and conduct surveillance of all areas, including perimeter checks
• Monitor the premise for any theft or fraud using CCTV and ensuring surveillance equipment stays operational
• Patrol building facilities and perimeters to ensure a safe business environment

• Use loss prevention tools to investigate internal cases such as theft
• Apprehend shoplifters and may be required to testify in court
• Report violations to take corrective action
• Enforce safety and security programs by monitoring everyday operations
• Present tips at team meetings and associate orientation
• Select and train loss prevention personnel
• Partner with management to build extra loss prevention awareness
• Coordinate investigations of loss events and work with local law enforcement.
• Build and record cases to support findings and conclusions
• Review reported loss events
• Maintain records and reports of loss events
• Modify the loss prevention plan to protect against repeat occurrences
• Communicate with people of various ages and backgrounds such as operation leadership, summer students, customers, and law enforcement
• Work with police and other legal entities after the investigation is finished
• Interview employees during investigations
• Partner with management to build extra loss prevention awareness
• Greet customers while on the selling floor- provide GREAT Customer Service

QUALIFICATIONS

• Ability to work independently with high attention to detail and a sense of urgency
• Ability to communicate with people of various ages and backgrounds such as summer students, customers, and law enforcement
• Microsoft Office skills
• Class 5 Driver's License is required
• Experience with surveillance is required
• Inventory control experience
• Knowledge of building supplies is an asset
• Strong leadership and training skills
• Ability to maintain confidentiality
• Strong problem-solving and decision-making abilities
• Excellent communication and interpersonal skills
• Proven ability to work under pressure
• Knowledge of relevant laws and regulations pertaining to loss prevention
• Ability to adapt to changing situations and priorities
• Strong organizational and time management skills

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
ABOUT THE TEAM
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing